Payroll Specialist

About the Position

ADP is hiring a Payroll Specialist for our GlobalView division. The role involves managing and processing client payrolls, acting as their primary point of contact for all payroll-related activities. Additionally, the Payroll Specialist will participate in system testing when necessary, provide client advice, and collaborate with other departments as required.

Responsibilities

• Process payroll in a timely and accurate manner, including all interface activities and payroll processing.
• Serve as the daily liaison with client-designated contacts for payroll matters. Respond to inquiries, manage incidents, and ensure effective resolution within established timeframes.
• Keep payroll procedure manuals and client business process documentation up to date.
• Ensure quality controls in payroll processes, including result reconciliations and audit reviews.
• Identify and escalate any situations that may affect the execution of client payrolls in a timely manner.
• Properly manage periodic month-end, quarter-end, and year-end closing processes, including data reconciliations for quarterly and annual closures.
• Manage client incidents in the CRM system, working with clients and internal teams to classify, prioritize, and follow up on cases.
• Maintain up-to-date knowledge of applicable labor and payroll legislation, as well as ADP's solutions and systems.
• Participate in testing and validations related to product updates, configuration changes, and periodic processing events (such as annual closures). Support implementations during testing, parallel processing, and user acceptance testing (UAT) phases.

Requirements

• Experience directly related to payroll processing in Mexico.
• University degree (Bachelor's) or equivalent combination of education and experience, preferably in Human Resources, Business Administration, or related fields.
• Proficiency in Microsoft Word and Excel.
• Excellent customer service and attention skills, both written and verbal.
• Ability to analyze and solve problems through effective communication with clients.
• Experience in SAP Payroll (desirable).

We Offer

• Opportunity to work with a global leader in human capital management (HCM) solutions.
• Be part of a company that values diversity, equity, inclusion, and equal employment opportunities.
• Professional growth and development opportunities.

About the Company

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration. We are a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.