Paysystem Expert

About the Position

Paysystem Expert

At ING, we are looking for a talented and enthusiastic Paysystem Expert to join our Paysystem Expert Unit Team of Core Banking & Clients Tribe.

The responsibility of this team is to develop and control the clearing and Treasury processes, focused on the E2E Customer Journey, from ensuring the proper functioning of the process to continuing to improve the customer experience with the purpose of handling day-to-day operations, processes, and delivery for our retail customers in a simple and efficient manner.

Responsibilities

As a Paysystem Expert, you will:

• Act as first-line supervisor of a team providing customer service support and play a key role in helping to achieve targets in areas such as productivity or turnaround times.
• Identify the products or services that best meet the customer's stated needs, using personal expertise to propose quantities and product configurations.
• Create and maintain reports aligned with business and operational needs. Data is our facilitator for decision-making.
• Investigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues.
• Analyze data to extract operational information for decision-making, create reports for Operations areas (MicroStrategy, Excel, Power Point, etc.).
• Challenge and analyze current processes, both operational and customer-focused.
• Monitor end-to-end processes, ensuring their operation, detecting technical issues, and searching for solutions based on data.
• Measure, obtaining operational data, analyzing evolutions, trends, and volumes, seeking improvements that increase customer satisfaction and cost efficiency.
• Collaborate/day-to-day teamwork with suppliers. Detect incidents in the processes of external providers, report incidents, and track them. Track processes with suppliers, propose improvement measures, and measurements that establish the effectiveness of the actions implemented.

Requirements

• University Graduate
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Builds partnerships and works collaboratively with others to meet shared objectives and builds strong customer relationships and delivers customer-centric solutions
• Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Makes good and timely decisions that keep the organization moving forward, creating new and better ways for the organization to be successful
• Plans and prioritizes work to meet commitments aligned with organizational goals and holds self and others accountable to meet commitments
• Strong analytical skills
• Experience in process improvement techniques/methods and resource optimization
• Advanced office skills, mainly with knowledge in Excel and Power Point
• Experienced in the Agile way of working

We Offer

• Flexible work model: Choose your work-from-home days and office days to offer your best self.
• Restaurant card: No need to think about lunch; we've got you covered.
• Our house will be your home: Electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands), and much more in our offices.
• Health insurance: For you and all your family (spouse/partner and children).
• Life insurance: We help you protect what matters most to you.
• Flexible remuneration: Access to other services such as nursery, transport card, training aids, etc.
• Free company shuttle: 6 routes (North, Central, South, A5, A42, and A6) to get you to our ING office in Madrid comfortably.
• Banking benefits: Special loans with more beneficial conditions, special mortgage conditions after 6 months working at the bank, and pension plan benefits after 1 month with us.
• More vitality and more belonging: 360º care of the employee (physical, mental, social connection & purpose), physiotherapy service on site, clinics with professional, world-class athletes, Gympass service, Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG, International Remote work program.

About the Company

We are a team of more than 1,800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity, and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continuing to develop a culture of Diversity, Inclusion, and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead-that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential - and we know that when you can be yourself, you do your best work.

Job Application Safety Reminder

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
• Check the sender’s email carefully: Legitimate communication will always come from @ing.com and/or @myworkday.com.
• No payments or banking details will ever be requested: If someone asks for this information, it’s a scam.