People & Culture Service Delivery Sr. Analyst

About the Position

At Aristocrat, we believe in encouraging a collaborative and inclusive environment where every team member feels appreciated and empowered to support our mission of bringing happiness to life through play. We are currently seeking a People & Culture Service Delivery Sr. Analyst to join our team in Las Vegas. In this role, you will play a crucial part in delivering flawless service within our People & Culture (P&C) operations. This is an outstanding chance to join a world-class team and contribute significantly to our ambitious goals for operational excellence.

Responsibilities

• Liaise with collaborators to gather and detail business requirements, translating them into clear functional requirements for system and process changes.
• Conduct process discovery and requirements gathering sessions, detailing current workflows, identifying gaps, and capturing detailed requirements.
• Build and maintain test plans, test cases, and test scripts, and support execution of testing activities including user acceptance testing (UAT).
• Build, update, and maintain knowledge articles and process documentation for in-scope P&C services.
• Coordinate the planning and implementation of projects and initiatives, collaborating across teams, vendors, and P&C Operations to include progress tracking, sharing updates, and completion of deliverables.
• Serve as a Tier 3 Subject Matter Expert, handling issues that have been advanced and providing resolution support for complex cases.
• Help maintain consistency and standardization across processes, raising issues or risks as needed.
• Support compliance and reporting efforts within the Service Delivery team.

Requirements

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in P&C/HR operations, shared services, or an HR service delivery environment.
• Hands-on experience with requirements gathering, documentation, and process support.
• Experience supporting testing, system updates, or operational implementations.
• Strong organizational skills and ability to manage multiple tasks in a structured environment.
• Ability to work independently with minimal day-to-day direction.
• Strong attention to detail and process adherence.
• Experience with ServiceNow or similar platforms.
• Experience supporting Tiered service delivery models (Tier 1–3).
• Exposure to HR systems or case management tools.

We Offer

• Competitive salary range: $73,500 - $136,500 per year.
• Comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognize your contribution to our success.
• Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

About the Company

Aristocrat Leisure Limited (ASX: ALL) is a global entertainment and gaming content creation company powered by technology. Our three reporting segments comprise regulated land-based gaming (Aristocrat Gaming), Social Casino (Product Madness), and regulated online real money gaming (Aristocrat Interactive). Aristocrat offers a diverse range of products and services, including electronic gaming machines, casino management systems, online real money games, including iLottery, as well as free-to-play mobile games, that serve customers and entertain millions of players worldwide every day. Our team of ~7,400 people across the globe is united by our company's mission to bring joy to life through the power of play.

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