People Partner, Specialist I

About the Position

We are looking for a People Partner, Specialist I to join our team in Noida, India. This role is pivotal in managing advanced and complex inquiries from employees, executing People & Culture transactions, and ensuring data accuracy using Workday and other systems. The role demands great attention to detail and a commitment to continuously improving our People & Culture systems, processes, and reports.

Responsibilities

• Provide excellent customer service in response to elevated and complex P&C inquiries from employees, P&C business partners, and managers via multiple intake methods such as email, chat, phone, or ticketing systems.
• Handle inquiries with accuracy and speed by using knowledge guides and resources found in multiple HR systems.
• Apply a case tool to record all inquiries, customer details, case information, and updates. Communicate resolutions to the requester or raise more complex issues to the right team.
• Carry out employee data updates directly, including bulk EIB imports into the Workday system, and offer validation for business process data mapping.
• Handle critical issues from Tier 1 and apply the case tool to document inquiries, customer information, case data, updates, and communicate resolutions to the requester.
• Complete People & Culture transactions and data reporting using Workday and other systems.
• Handle elevated and advanced requests, updating employee data, and assisting employees directly by performing consultative actions or through third-party vendors.
• Maintain keen attention to detail and a drive for ongoing improvement of People & Culture systems, processes, and reports.
• Support your assigned region, working within the relevant shift pattern and hours to provide support to your stakeholders accordingly.

Requirements

• 2+ years of experience operating within a P&C Tier 1 customer care environment.
• Acute knowledge of local benefits, talent acquisition, and Workday data maintenance processes and policies.
• Verified experience in managing detailed issues effectively and swiftly.
• Outstanding customer service skills and ability to handle advanced requests.
• Experience handling large-scale EIB loads and verifying business process data mapping in Workday.
• Strong advisory skills and ability to assist employees directly or through third-party vendors.
• Careful focus and a strong dedication to advancing People & Culture systems and processes.
• Strong communication abilities and capacity to collaborate effectively within a group.
• Ability to apply multiple HR systems and case tools effectively.

We Offer

• Competitive compensation package designed to stay competitive in the market.
• Comprehensive benefits package supporting your wellbeing and recognizing your contribution.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.

About the Company

Aristocrat Leisure Limited is a global entertainment and gaming content creation company powered by technology. Our mission is to bring joy to life through the power of play, serving customers and entertaining millions of players worldwide every day.

Apply Now

If you are passionate about enhancing People & Culture systems and have a knack for customer service, we would love to hear from you. Apply now to join our team and make a difference!