People Process & Shared Services Expert (12-month FTC)

About the Position

People Process & Shared Services Expert (12-month FTC)

• Contract

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About the Company

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research-led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

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Responsibilities

• Lead the review and redesign of end-to-end People processes across countries and functions, simplifying and harmonizing ways of working to create a consistent and effective future-state model
• Turn redesigned processes into clear, practical frameworks, developing process maps, SOPs, RACIs, decision rights, governance and controls, escalation paths and local exception guidelines that enable teams to work with confidence
• Shape the operating model for the new Manila Shared Services & Digital Solutions team, helping define its service catalogue, process ownership, governance arrangements and controls
• Identify and transition suitable activities into Shared Services, supporting migration planning, knowledge transfer and the smooth embedding of new ways of working
• Drive service excellence and continuous improvement, establishing meaningful service levels and KPIs while identifying opportunities for workflow optimization, employee and manager self-service, and automation
• Bring stakeholders together to turn insight into action, facilitating workshops with local and global People teams and presenting clear priorities, recommendations and improvement opportunities to senior People leadership

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Requirements

• Core Skills:
  • Significant experience in HR / People transformation, process excellence, Shared Services or operating-model design with the ability to challenge existing practices constructively and turn analysis into applicable solutions
  • Proficient experience mapping and redesigning complex end-to-end HR processes
  • Deep comprehension of HR service delivery, governance and process ownership
  • Experience with SOPs, RACI matrices, service catalogues and process controls
  • Robust stakeholder management, facilitation and influencing skills across multiple countries and stakeholder groups
• Secondary Skills:
  • Experience with HR technology platforms such as SAP SuccessFactors is an advantage
  • Lean, Six Sigma, BPM or similar process-improvement experience is also beneficial

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We Offer

• Hybrid and flexible working to maintain work-life balance
• Opportunity to work with leading financial institutions globally
• Commitment to fostering an equal opportunity environment and inclusive culture

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Job Location

• Edinburgh, United Kingdom
• Manila, Philippines

Please note the role requires regular international travel to key HR locations to work directly with local teams.

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