Planner / Senior Planner (Customer Order Planning)

About the Position

Planner / Senior Planner (Customer Order Planning)

Location: Bayan Lepas, Penang, Malaysia

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

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Responsibilities

• Serve as the main interface with EDL counterpart and customers, ensuring effective internal coordination to address issues.
• Manage customer orders for complex projects from start to delivery, ensuring smooth coordination with all relevant stakeholders and operations.
• Analyze sales forecasts with the sales team.
• Analyze customer demand and pull patterns for inventory control at the plant and external warehouse.
  • Minimize overhanging materials.
  • Maintain, check, and ensure the accuracy of demand loading in SAP for MRP run to fulfill customer requirements based on priority.
• Prepare production schedules with the objective of:
  • Adhering to BPS principles.
  • Meeting customers’ demands and achieving 100% daily attainment.
  • Optimizing the utilization of manufacturing resources (e.g., minimizing set-up or conversion losses).
  • Controlling inventory accuracy.
  • Tracking daily schedule vs. production actual output.
• Attend Daily Leadership Routine (DLR) on order fulfillment, critical supply materials, and operation-related matters.
• Coordinate raw material issues with LOP Procurement Planner in affected Value Stream & SMT Value stream.
• Set priorities with the operational logistic section on the movement of finished products for timely shipment.
• Coordinate shipment arrangements with EDL counterpart or customers. Strategic planning to minimize special premium costs (e.g., change of ship mode or service level) to support situation requirements.
• Work on special freight claims and OT (overtime) claims due to customer short lead-time pull-in requests.
• Prepare reports (e.g., Delivery Performance, Attainment report) as and when needed.
• Support activities related to Bosch Production System (BPS), e.g., Pull System, Leveling, and EPEI for continuous improvement.
• Execute production planning using the Procon Planning Tool.
• Strong expertise in planning and initiating or supporting Automation reports (e.g., Power BI dashboard, RPA) for process efficiency and effectiveness.
• Work together and support each other within LOG. Support and work towards achieving the departmental goal.
• Perform any other duties assigned by the immediate superior from time to time.
• Mentor and guide junior planners as and when needed.
• Senior Planners lead and coordinate cross-functional problem-solving efforts to address operational issues and maintain on-time delivery and customer satisfaction.
• Escalate customer order fulfillment issues that affect a single Value Stream (Level 1).

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Requirements

• Bachelor's Degree in Business Administration, Supply Chain, Logistics, or related fields.
• 3 - 5 years of experience in order management, production planning, supply chain, or related functions.
• Proficient in Microsoft Office applications, particularly Excel; SAP/ERP knowledge is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Detail-oriented, customer-focused, and able to work under tight deadlines.
• Able to work independently and collaborate effectively with cross-functional teams.
• Proactive with a strong sense of urgency and commitment to delivering excellent customer service.

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We Offer

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development

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About the Company

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.