Platform & Sustainability Expert

About the Position

Platform & Sustainability Expert

Want to use your energy and talent to tip the balance on climate change? Sweep is hiring a Platform & Sustainability Expert in France to help customers implement our ESG platform.

Sweep is hiring a Platform & Sustainability Expert to help customers implement our platform, track their carbon and ESG metrics, and drive impactful sustainability initiatives.

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Responsibilities

As a Platform & Sustainability Expert (P&SE) in the Delivery Team, you will help customers turn their sustainability goals into practical outcomes through the implementation and adoption of Sweep.

Customer Delivery & Implementation 🔧

• Own or support customer onboarding and implementation projects from planning through handover.
• Configure Sweep for sustainability, carbon accounting, reporting, data management, surveys, workflows, and historical data.
• Translate customer needs into practical platform solutions and operating processes.
• Lead customer meetings, workshops, and implementation discussions in English or French.
• Coordinate customers, partners, and internal teams while managing scope, timelines, risks, dependencies, and decisions.
• Support consulting and reseller partners in using Sweep effectively.
• Ensure clear handovers to Customer Success, including objectives, configuration, decisions, risks, open items, and next steps.
• Share delivery patterns, lessons learned, and reusable approaches across the Delivery team.

Platform Expertise & Enablement 📚

• Demonstrate strong knowledge of Sweep’s platform and how its modules support customer use cases.
• Deliver tailored training, demonstrations, presentations, and enablement sessions in English or French.
• Guide customers and partners on implementation, reporting, data management, governance, and adoption.
• Help customers become confident and autonomous users.
• Turn recurring questions and delivery challenges into practical guidance, templates, playbooks, and other enablement materials.
• Use Sweep’s AI features responsibly, explaining their benefits and limitations and reinforcing human review, data-quality checks, and professional judgment.
• Support colleagues with platform questions and escalate specialist topics when appropriate.

Project Coordination & Stakeholder Management 🤝

• Manage multiple customer and partner engagements, prioritising according to customer needs, commitments, and business goals.
• Own project plans, timelines, actions, dependencies, documentation, and delivery systems.
• Communicate clearly and proactively about progress, responsibilities, risks, decisions, and next steps.
• Identify conflicts or delivery risks early, recommend solutions, and escalate when needed.
• Maintain accurate information, strong follow-through, and consistent delivery standards.

Sustainability Advisory & Product Feedback 🌱

• Apply advanced knowledge of carbon accounting and sustainability topics to customer engagements.
• Connect Sweep to customers’ reporting requirements, sustainability objectives, and carbon accounting goals.
• Explain relevant assumptions, limitations, methodologies, regulations, and disclosure requirements clearly in English and French.
• Identify methodology, compliance, data-quality, and scoping issues early.
• Explain the opportunities and limitations of AI in sustainability data management, carbon accounting, and disclosure.
• Gather customer and partner feedback and turn it into actionable insights for Product and Engineering.
• Share sustainability knowledge and identify opportunities to improve delivery, guidance, and the product.

Customer Success 💚

• Build trusted relationships with customers and partners through clear, responsive communication.
• Understand customer objectives, expectations, success measures, and operating context.
• Manage expectations around scope, timelines, responsibilities, dependencies, and decisions.
• Navigate difficult conversations constructively.
• Identify adoption, satisfaction, and delivery risks early.
• Keep implementation focused on time-to-value and meaningful customer outcomes.
• Help customers become autonomous users and share relevant insights with Customer Success, Growth, Product, and other internal teams.

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Requirements

Qualifications 🏆

• Experience in customer delivery, consulting, project management, sustainability, carbon accounting, SaaS implementation, or a related field.
• Experience owning customer-facing projects, workstreams, or relationships independently.
• Strong knowledge of carbon accounting, sustainability reporting, climate frameworks, and practical sustainability challenges.
• Experience applying sustainability knowledge in customer, business, or operational contexts.
• Comfort working with digital platforms, data-driven workflows, and multiple stakeholders, priorities, and timelines.
• Experience facilitating workshops, delivering training, presenting, and recommending practical solutions.
• Strong written and verbal communication skills.
• Experience working across functions or with external partners.
• Professional fluency in English and French is mandatory, including customer meetings, workshops, training, written communication, and difficult conversations.
• A relevant degree is a plus, but equivalent practical experience is equally valued.

Qualities 🧠

• You take ownership, raise risks early, and bring practical solutions.
• You are structured, reliable, comfortable with ambiguity, and able to manage difficult conversations constructively.
• You build trust through sound judgment and follow-through, enjoy sharing knowledge, and are open to feedback.
• You are naturally curious about how things work - not just what a platform does, but why, and how you'd fix it when it doesn't.
• You enjoy learning new technical concepts and applying them practically in a customer context.
• You are motivated by sustainability, understand the link between delivery quality, time-to-value, customer health, renewals, and expansion, and use AI-assisted tools with appropriate judgment and human oversight.
• You act in line with Sweep’s values and contribute positively to the Delivery team.

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We Offer

• Join an exciting young business with the humble ambition to change the world.
• Hybrid work model with hiring focused around our head offices in Paris, London, and Montpellier.
• Competitive salary: €50,000 - €60,000/year.
• Full-time employment.
• Opportunity to shape our path and contribute to broader customer and business outcomes.

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About the Company

Sweep is a sustainability data management platform. Though our primary focus is on environmental action, Sweep supports clients with all ESG goals, including waste reduction, water usage, biodiversity impacts, social equity, and transparency in governance.

We’re building a business that’s good for everyone, including society and the planet. That’s why we have B-Corp status and are an entreprise à mission, with our own committee that helps us keep to our manifesto.

We’re committed to building an inclusive company, with a diverse group of talented people who all feel valued, feel like themselves, and thrive.

Founded in 2020.