Platform Consultant

About the Position

Platform Consultant

San José, San José Province, Costa Rica

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About the Company

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai, and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions, and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

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Responsibilities

• Work directly with the customer to identify goals and requirements for assigned projects.
• Configure environments (Knowledge Graph, Pages, etc.) to meet customer requirements.
• Manage multiple inbound client configuration or data management requests and drive them to completion.
• Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary.
• Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform.
• Partner closely with the broader account team to ensure we are exceeding client expectations.
• Identify potential areas to improve all aspects of the platform and products.
• Analyze and import customer data, and provide quality assurance over the information and content loaded into the platform.
• Serve as a subject matter expert to customers as well as internal teams.
• Test new features and workflows in product releases for clients configuration, apply new features for client book of business, and provide feedback to product management.
• Contribute to internal resources and process improvements.
• Provide Search Engine Optimization (SEO), data modeling, integration best practices, and optimization guidance throughout engagements to drive customer return on investment.
• Provide status updates on your work and communicate potential risks and opportunities to clients and the account team.

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Requirements

• Business Administration, Computer Science degree in any subject area, or similar college-level education or work experience is preferred but not required.
• 2-4 years of experience in Software Implementation, Consulting, interactive agency, or similar client-facing roles.
• Strong written and communication skills.
• Experience in managing JIRA boards and managing tickets through completion.
• Proficient in data analysis and manipulation with Excel or equivalent.
• Experience with various Agile ceremonies: scrum, sprint planning, retrospectives demos.
• Experience defining requirements, user stories & risks.
• Effective interpersonal skills; along with a strong ability to communicate complex problems.
• Attention to detail, organized, process-driven.
• Strong work ethic with the ability to work in a fast-paced and dynamic environment.
• Determination and perseverance when faced with challenges.
• Ability to thrive in a cross-functional team environment.
• Pride in providing a high level of service and delivering consistent performance.
• Interest in technology.
• Energized by completing items on a huge to-do list.
• Self-directed worker with outstanding time management skills.

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Nice to Have

• Basic understanding of CMS.

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We Offer

• Hybrid Work Environment: Teams in the office an average of four days a week.
• Inclusivity and Diversity: We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
• Professional Growth: Opportunities for continuous learning and development.

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About the Company

VML, part of WPP, is committed to fostering a totally inclusive work environment that is rewarding and conducive to professional development. We believe in creating a dynamic work environment that values diversity and inclusion, and we strive to recruit a diverse slate of candidates to help us achieve that goal. We are happy to provide reasonable accommodations to individuals with disabilities who need accommodation to use or access VML’s career site or to participate fully in the application process. If you require an accommodation to complete your application or other aspect of our recruitment process due to a disability, please contact our Human Resources department or send an email to (HR contact) to request one.

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