Platform Solutions & Operations (PSO) Specialist

About the Position

We are seeking a Platform Solutions & Operations (PSO) Specialist to investigate and resolve complex data-related issues across multiple media platforms and internal systems.

Responsibilities

• Act as the primary technical liaison between Customer Success and Engineering teams to expedite the resolution of complex data-related issues.
• Execute the Trace protocol by performing detailed log-level investigations and data validation activities within Databricks.
• Analyze and reconcile data discrepancies across multiple media platforms, DSPs, and internal systems.
• Validate client configurations, integrations, and platform setups to identify data inconsistencies and operational issues.
• Execute engineering-defined runbooks and procedures to trigger data reprocessing, synchronization, and recovery activities.
• Perform root cause analysis of data anomalies and provide actionable findings to stakeholders.
• Monitor data flows, pipelines, and synchronization processes to ensure data accuracy and completeness.
• Create comprehensive and highly contextualized defect packages, including logs, analysis results, reproduction steps, and supporting evidence.
• Triage and classify technical issues, ensuring accurate routing to the appropriate engineering teams or technical pods.
• Maintain a high standard of escalation quality, targeting accurate defect identification and efficient engineering handoff.
• Collaborate closely with Engineering, Product, and Customer Success teams to reduce Time-to-Resolution (TTR) and improve customer experience.
• Develop and enhance operational troubleshooting documentation, runbooks, and knowledge base articles.
• Identify recurring data quality issues and recommend process improvements, automation opportunities, and preventive measures.
• Support incident investigations and post-mortem activities by providing detailed data analysis and technical insights.
• Serve as a technical subject matter expert in data reconciliation, system diagnostics, and operational troubleshooting.

Requirements

• Strong SQL skills, with the ability to query, analyze, validate, and reconcile complex datasets.
• Hands-on experience with Databricks for data investigation, validation, and troubleshooting.
• Understanding of data warehousing concepts, data flows, and ETL processes.
• Ability to investigate data discrepancies, analyze logs, identify anomalies, and perform root cause analysis.
• Experience with data validation, reconciliation, and troubleshooting across multiple systems or platforms.
• Ability to analyze technical issues, document findings, and prepare clear, evidence-based defect reports for engineering teams.
• Strong analytical and problem-solving skills, with attention to detail and a focus on data accuracy.
• Effective communication and collaboration skills to work with cross-functional teams, including Engineering, Product, and Customer Success.
• Ability to follow technical procedures and runbooks, manage escalations, and support incident investigations.
• Good documentation skills, with the ability to develop and maintain troubleshooting guides, runbooks, and knowledge base articles.

Nice to Have

• Experience with data warehouse design and architecture.
• Familiarity with ETL processes, data pipeline monitoring, and data synchronization.
• Experience with data reprocessing, recovery procedures, or production incident troubleshooting.
• Exposure to media platforms, demand-side platforms (DSPs), or integrations across multiple data systems.

We Offer

• Full-time position
• Service Region: Philippines
• Opportunity to work in a dynamic and innovative environment
• Competitive compensation package
• Professional growth and development opportunities

About the Company

[Company description if present]