About the Position

Platform Solutions Engineer

Dallas, TX

About Aspira

For more than 40 years, Aspira has been the market-leading provider of software and services that help public agencies protect natural and cultural resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors.

We share our client partners’ mission: to steward resources for future generations, create opportunities for genuine enjoyment of the outdoors today, and expand access so more people can experience its benefits.

Aspira is transforming its technology and service model to give agencies more capacity and insight-streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest.

FYI

Applicants must be legally authorized to work in the United States. Aspira is unable to sponsor or take over sponsorship of employment visas, now or in the future.

As part of our hiring process, candidates may be required to complete an identity verification check conducted through Checkr, a secure third-party service provider. This step helps confirm the authenticity of applicant identities and supports a fair, secure hiring process for all candidates.

By submitting your application, you acknowledge that you have read and understood this notice and consent to the potential inclusion of an identity verification step as part of the interview process.

The Ideal Candidate

We're looking for a curious, analytical, and self-driven Platform Solutions Engineer to join our Enterprise Platforms team. This isn't a traditional support role or one focused on mastering a single technology - it's about solving business problems by connecting systems, automating processes, and designing scalable technical solutions across cloud platforms, contact center systems, and enterprise applications.

You may be asked to solve a problem involving AWS, Amazon Connect, ServiceNow, Jira, a third-party SaaS platform, or a system you've never worked with before. You don't need to know every technology on day one. You do need to know how to learn, investigate, connect the dots, and determine the best path from a business requirement to a working technical solution.

The ideal candidate is someone who naturally asks, "How can we make this better?" and can independently figure out how to make it happen.

Key Responsibilities

Platform Engineering & Integration

Design, build, and maintain integrations between enterprise applications using APIs, webhooks, middleware, and modern integration patterns.
Develop and maintain serverless solutions on AWS, including planning and executing runtime upgrade and migration projects for deprecated services.
Design and maintain Amazon Connect contact flows and routing logic across multiple markets and queues.
Architect notification and messaging workflows to support customer- and agent-facing use cases such as availability alerts and status updates.
Participate in the implementation and integration of new / existing enterprise platforms.

Process Improvement & Automation

Analyze existing workflows and identify opportunities for automation and optimization, favoring reusable solutions over one-off fixes.
Design and implement ServiceNow automations to enforce clean ticket lifecycle states, ITIL-aligned status transitions, and QA review processes.
Design and implement AI-powered workflows and intelligent automation across business platforms, integrating AI services.
Document architecture, workflows, and integration designs.

Collaboration

Work closely with Platform Managers, Business Analysts, Product Owners, Contact Center Operations, and business stakeholders to translate business needs into technical solutions.
Participate in solution design discussions and communicate technical concepts clearly to both technical and non-technical audiences.

Qualifications

4+ years of experience in software development, platform engineering, automation, systems integration, or a related technical field.
Experience designing, building, deploying and integrating cloud-based applications and services using APIs.
Experience with scripting or programming languages such as Python, JavaScript, or TypeScript.
Strong troubleshooting, analytical, and communication skills.
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

Required Hardware and Software Competencies

You will primarily work with AWS, Amazon Connect, ServiceNow, Jira, and other enterprise platforms. Deep expertise in every technology is not expected on day one. Curiosity, problem-solving ability, and the ability to learn quickly are essential.

Cloud (AWS)

Lambda, API Gateway, IAM, EventBridge, Athena, SNS, End User Messaging, CloudFront, S3, Lex, etc.

Contact Center

Amazon Connect

Enterprise Platforms

ServiceNow, Jira, Office365, WFM Tools

Integration

REST APIs, JSON, OAuth, Webhooks, Model Context Protocol (MCP) or similar AI integration frameworks

Development

Python, JavaScript, TypeScript, Git

AI Agents, Large Language Models (LLMs), Prompt engineering, Intelligent workflow automation

Platform Solutions Engineer

Job description