Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Player Development Executive
Remote - Indianapolis, Indiana
About DraftKings
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
Play a crucial role in the growth and development of our VIP player base. As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.
Responsibilities
- Develop and maintain strong relationships with premier players through providing services and building player loyalty.
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
- Compile and analyze data to identify trends to maximize player performance.
- Proactively offer solution-based suggestions to help enhance the customer experience.
- Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
Requirements
- Ability to maintain a regular presence in the Indianapolis metropolitan market.
- Bachelor's Degree in Business, Marketing, or related field and 5 years related experience in the Gaming, Hospitality, Sales, and/or Marketing industry.
- Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
- Demonstrated success in identifying and implementing strategies that improve operational efficiency.
- Knowledge and ability to increase revenues and control expenses.
- Thorough understanding of Sports Betting markets and other related products.
- Must be able to obtain and maintain required State Gaming Licenses.
We Offer
- Competitive salary range: $88,400 - $110,500 USD per year, plus bonus, equity, and benefits.
- Comprehensive health benefits, including medical, dental, and vision.
- Free access to programs such as free therapy sessions, the Calm App, Virtual Yoga Classes, and more.
- 14 weeks of 100% paid parental leave and workplace lactation support.
- Pet insurance, gym reimbursement, and tuition reimbursement.
- Flexible PTO and commuter benefits.
About the Company
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.