Player Development Executive

About the Position

As a Player Development Executive at DraftKings, you'll play a key role in growing and strengthening relationships with our VIP player base. You'll drive net revenue through proactive sales strategies while delivering a high-touch experience that builds engagement and long-term loyalty. Working across teams, you'll use customer insights and performance data to identify opportunities and deliver the signature VIP experience our players expect.

Responsibilities

• Develop and strengthen relationships with premier players by delivering personalized service that builds engagement and loyalty.
• Drive key VIP sales metrics that contribute to customer engagement, market share, and net revenue growth.
• Use customer and performance data to identify trends, uncover opportunities, and maximize player performance.
• Proactively identify customer needs and recommend solutions that enhance the VIP experience.
• Follow all VIP policies and guidelines, including responsible gaming requirements.
• Manage customer escalations in partnership with internal teams, driving timely and effective resolutions.

Requirements

• A Bachelor’s Degree in a related field or at least 5 years of experience in the gaming, hospitality, sales, or marketing industry.
• A passion for delivering outstanding player experiences, solving problems, and contributing to a positive team environment.
• Demonstrated success identifying and implementing strategies that improve operational efficiency.
• Knowledge of strategies that increase revenue while effectively managing expenses.
• Strong relationship-building skills and a customer-focused approach to identifying needs and delivering solutions.
• The ability to obtain and maintain required state gaming licenses.

We Offer

• Competitive salary range: $88,400 - $110,500 USD per year, plus bonus, equity, and benefits.
• Comprehensive health benefits, including medical, dental, and vision.
• Free access to wellbeing programs such as therapy sessions, the Calm App, and Virtual Yoga Classes.
• 14 weeks of 100% paid parental leave and workplace lactation support.
• Pet insurance, gym reimbursement, and financial planning support.
• Tuition reimbursement for eligible team members.

About the Company

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.