Player Development Executive, Cleveland
Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Player Development Executive, Cleveland
At DraftKings, you'll play a crucial role in the growth and development of our VIP player base. As a Player Development Executive in Cleveland, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.
Responsibilities
- Develop and maintain strong relationships with premier players through providing services and building player loyalty.
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
- Compile and analyze data to identify trends to maximize player performance.
- Proactively offer solution-based suggestions to help enhance the customer experience.
- Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
Requirements
- Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
- Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
- Demonstrated success in identifying and implementing strategies that improve operational efficiency.
- Knowledge and ability to increase revenues and control expenses.
- Must be able to obtain and maintain required State Gaming Licenses.
We Offer
- Competitive salary range: $88,400 - $110,500 USD per year
- Comprehensive health benefits, including medical, dental, and vision plans.
- Free access to programs such as free therapy sessions, the Calm App, Virtual Yoga Classes, and more.
- 14 weeks of 100% paid parental leave and workplace lactation support.
- Pet insurance, gym reimbursement, and financial planning support.
- Flexible PTO, tuition reimbursement, and commuter benefits.
About the Company
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.