Player Development Executive, D.C.

About the Position

Player Development Executive, D.C.

• Remote - Washington D.C.
• Employment Type: Full Time

About DraftKings

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience to play a crucial role in the growth and development of our VIP player base.

Responsibilities

• Develop and maintain strong relationships with premier players through providing services and building player loyalty.
• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
• Execute against all VIP policies and guidelines, including responsible gaming policies.
• Compile and analyze data to identify trends to maximize player performance.
• Proactively offer solution-based suggestions to help enhance the customer experience.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

Requirements

• Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency.
• Knowledge and ability to increase revenues and control expenses.
• Must be able to obtain and maintain required State Gaming Licenses.

Skills

• Customer Relationship Management
• Sales Strategy
• Data Analysis
• Problem Solving

We Offer

• Base Salary: $88,400.00 - $110,500.00 USD per year
• Bonus, Equity, and Benefits: As applicable
• Health Benefits: Comprehensive medical plans, dental, and vision
• Wellbeing Program: Free access to therapy sessions, Calm App, Virtual Yoga Classes, and more
• Parental Leave & Support: 14 weeks of 100% paid parental leave and workplace lactation support
• Family Planning Support: Benefits for adoption, surrogacy, fertility treatments, and more
• Flexible PTO: For U.S. employees
• Pet Insurance: Help save on vet expenses
• Gym Reimbursement: Part of your gym membership reimbursed
• Financial Planning: 401(k) matching and financial planning programs
• Commuter Benefits: Help save money on your daily commute
• Tuition Reimbursement: For educational courses related to your position

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Ready to Own What's Next?

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.