Tech Stack
Customer Support
Job Description, Responsibilities & Requirements
About the Position
As a Player Experience Manager, you will be the first point of contact to our millions of players worldwide through multiple channels. While giving top-notch customer service is our team’s main goal, we also manage the VIP community, Social Media pages, and App/Play store copywriting. We are looking for a team player who wants to grow with us.
Responsibilities
- Serve as the primary contact for millions of players worldwide
- Provide top-notch customer service
- Manage the VIP community
- Oversee Social Media pages
- Handle App/Play store copywriting
Requirements
- 2+ years of experience in customer support/customer success
- Native/mother tongue level in English
- Experience in managing social media pages (Advantage)
- Experience in creating social media content/marketing content (Advantage)
- Experience with ASO/SEO (Advantage)
Nice to Have
- High level of multitasking
- Excellent interpersonal and communication skills
- High-level understanding/interest in social gaming
- Problem-solving approach
- Get-things-done personality
- Creative
- High level of written communication skills
- Attention to detail
We Offer
- Hybrid, Full-time job (5 days a week, Sunday and Friday must be off)
About the Company
[Company description if present]