Player Support Representative

About the Position

At Aristocrat, our mission is to bring happiness to life through the power of play. We are currently seeking a Player Support Representative to join our team in Tulsa, United States. In this role, you will play a key role in providing outstanding support to our players, ensuring their gaming experience is truly remarkable. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you!

This position is full-time with a hybrid work pattern.

Responsibilities

• Provide accurate information and support regarding customer accounts, products, and services
• Troubleshoot technical issues across computers, tablets, and mobile devices
• Handle live chat, email communications, inbound calls, as well as occasional outbound calls
• Communicate promotional offers and updates to VIP customers
• Identify, advance, and provide feedback on service issues or customer concerns
• Maintain strict customer confidentiality and data security standards
• Uphold what we value and remain current on internal processes and protocols
• Meet daily performance targets (approximately 70 customer contacts across channels)
• Adhere to SLAs, including responding to chats and calls within 45 seconds

Requirements

• 0-2 years of customer support or call center experience preferred
• Be at least 21 years of age
• High school graduate or equivalent experience required; some college coursework preferred
• Strong problem-solving skills with the ability to think critically and resolve issues efficiently
• Excellent written and verbal communication skills
• Strong interpersonal skills with a customer-first approach
• Comfortable being camera-ready while working
• Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
• Experience troubleshooting computers, smartphones, and tablets
• Diligent with strong grammar, typing, and data entry accuracy
• Ability to work independently with good judgment and discretion
• Highly organized with strong time management skills
• Capacity to excel in a dynamic, high-demand setting

We Offer

• Competitive salary ranging from $18.00 - $24.70 per hour
• Comprehensive benefits package
• Opportunity to work in a dynamic and innovative environment

About the Company

Aristocrat Leisure Limited is a global entertainment and gaming content creation company powered by technology. Our three reporting segments comprise regulated land-based gaming (Aristocrat Gaming), Social Casino (Product Madness), and regulated online real money gaming (Aristocrat Interactive). We offer a diverse range of products and services, including electronic gaming machines, casino management systems, online real money games, including iLottery, as well as free-to-play mobile games, that serve customers and entertain millions of players worldwide every day.

Our team of ~7,400 people across the globe is united by our company's mission to bring joy to life through the power of play.