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PMO Manager - EMEA

GMC Software·Salary not specified

Primary stack

Project Management

Nice to have's

Professional ServicesAgileScrumKanbanITILPMIBusiness Applications

Job description

About the Position

We are seeking a PMO Manager - EMEA to support our Professional Services organisation across the region. You’ll be the connection point between our regional teams and central functions, helping us create greater consistency in how we measure performance, use our tools, share knowledge and continuously improve the way we work.

This isn’t a traditional PMO role focused only on project governance. It’s a broad, international position combining data and reporting, process improvement, regional coordination, business applications and project management – with plenty of opportunity to influence how our Professional Services organisation evolves.

Responsibilities

  • Partner with regional Professional Services teams to define, align and monitor KPIs, making sure data is collected consistently, interpreted correctly and turned into meaningful insights.
  • Act as a bridge between regional teams, RevOps and our central PSO organisation, gathering requirements and translating regional needs into practical improvements.
  • Coordinate regional initiatives around reporting, processes and business applications, helping teams adopt common ways of working while recognising regional differences.
  • Use data to identify trends, challenges and opportunities, and communicate insights clearly to regional and senior stakeholders.
  • Help drive the selection, rollout and adoption of tools used across Professional Services, coordinating requirements across teams with different existing systems and processes.
  • Support knowledge sharing and continuous improvement, helping teams capture and reuse what works across regions.
  • When your project management experience allows, step into selected customer projects that need additional support – assessing the situation, helping establish a recovery plan and getting the project back on track before transitioning it back to the regional team.

Requirements

  • Experience working in a PMO, Professional Services, project environment or a similar regional coordination role.
  • Strong analytical mindset and confidence working with KPIs, reporting and business data – you don’t need to be a programmer, but you should be comfortable interpreting data and drawing useful conclusions from it.
  • Strong stakeholder management, communication and facilitation skills, with the confidence to work across different teams, regions and levels of seniority.
  • Ability to gather and prioritise requirements and turn them into practical actions and improvements.
  • Comfortable working independently in an international environment where not everything is already standardised or centrally controlled.
  • Project management or project delivery experience is an advantage, particularly if you have experience helping projects through challenging situations.
  • Experience with Professional Services applications, reporting/BI tools or methodologies such as PMI, PRINCE2, ITIL, Agile, Scrum or Kanban would be valuable but isn't essential.
  • Advanced professional English, with the ability to communicate clearly across regional teams and prepare reporting suitable for senior stakeholders.

We Offer

  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

About the Company

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

© GMC Software. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.

The global leader in the Customer Communication Management (CCM) market, with over 20 years of experience. GMC Software helps companies communicate with their customers and employees. We empower organizations to create stronger engagements with timely and relevant communications. A Neopost Digital Company, GMC Software provides the means for business users to develop contextual, highly individualized communications across all channels that span the entire customer journey. A leader in customer communications, we support over 1,600 clients and partners in banking, insurance, healthcare and service providers around the world.And something more about us and our team building activity, you can find here:Regular event for best performers:www.youtube.com/watch?v=QJCq4Rwbbw0Promotion video for hiring new members in Olomouc office:www.youtube.com/watch?v=qiDDNgMyw4QGMC participate in dragon boat race:www.youtube.com/watch?v=aF80bkR_U8QGMC Kickoff 2014 — we have this activity every beginning of year. Sorry 2015 and 2016 is not on youtube Jwww.youtube.com/watch?v=cqtqJGsxMT8GMC event about self-defense:www.youtube.com/watch?v=UTQLuHozrfA

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