Policy Services Rep (Hybrid, Webster)

About the Position

Join a collaborative and fast-paced team where accuracy, customer service, and attention to detail are highly valued. In this role, you will be responsible for screening, coding, and processing all new business, renewal, endorsement, and cancellation transactions in accordance with departmental standards.

You will perform basic analysis to ensure issuance system entry requirements are met, identify and resolve online error conditions, and provide customer service support based on an assigned agency plan. Success in this role requires maintaining established standards for processing speed and accuracy while effectively analyzing and resolving both individual and system-generated errors involving internal systems, external vendors, and Registry systems.

Responsibilities

• Within established authority, screen and approve all new business, renewal, endorsement, and cancellation activity to ensure accuracy, completeness, and adherence to established guidelines.
• Process endorsement and cancellation transactions that cannot be processed online by agents.
• Screen and input cancellations and/or reinstatements by verifying loss history, coding, cancellation date, and reason.
• Rate and code manually backdated transactions for endorsements and cancellations, as well as transactions not currently supported by the automated system.
• Ensure transactions are processed accurately and timely within applicable Mapfre and Registry systems. Maintain data entry processing speed and quality ratios consistent with departmental standards, requiring strong organizational and time management skills.
• Based on policy and vehicle information, ensure appropriate rates, classes, and discounts are applied and that accurate premiums are generated and issued through the appropriate processing system.
• Contact agents to resolve discrepancies on applications or other policy requests and process endorsement and cancellation transactions that cannot be completed online by agents.
• Handle the validation of various discounts available through Mapfre.
• Review property inspections on home and dwelling fire policies to ensure dwellings are insured to value.
• Provide daily support to underwriting staff by responding to oral and written inquiries and collaborating with underwriters on risks that exceed assigned authority.

Requirements

• High School diploma, GED, or equivalent combination of education, knowledge, and related experience.
• 0 to 1 years of related experience.
• Strong attention to detail, organizational skills, and the ability to work accurately in a high-volume processing environment.

We Offer

• Pay Range: $30,900 – $45,500 (non-exempt)
• Benefits Highlights:
  • Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer, and sick time into one convenient bank of paid time off.
  • 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
  • Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental, and vision insurance coverage under group plans offered by the company.
  • Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA, and various wellness programs.
  • $0 Premium Medical Plan Option: Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums-comprehensive healthcare at no cost to you.

About the Company

As a global insurance leader with a strong local presence, we offer more than a job-we provide a purpose-driven career where your growth, well-being, and impact truly matter.

• Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
• Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
• Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at [email protected]. Mapfre is proud to be an Equal Opportunity Employer.

Nearest Major Market: Worcester

Job Segment: Customer Service Representative, Call Center Representative, Data Entry, Underwriter, Customer Service, Human Resources, Administrative, Insurance