Portuguese-Speaking Customer Experience Specialist
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Job description
About the Position
Portuguese-Speaking Customer Experience Specialist
We are trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world’s most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.
Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you’ll be the first point of contact with our clients.
Responsibilities
- Provide outstanding customer service via email and phone interactions.
- Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
- Communicate with customers through various channels in Portuguese, German, and English.
- Respond promptly to customer inquiries.
- Maintain a positive, empathic, and professional attitude towards customers at all times.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Proficient writing and speaking skills in Portuguese (C1 level) are essential, with English proficiency required at a B2 level.
- Prior experience in an international airline environment/operations is advantageous but not mandatory.
- Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
- Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
- Graduates in any discipline or undergraduates are welcome.
We Offer
- Competitive salary package, reflecting your expertise and contributions.
- Meal tickets.
- Private medical subscription.
- Reimbursement for public transportation subscription.
- “Bring a friend” Referral Program – Consistent rewards for recommendation.
- Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance.
- Permanent contract with the potential for advancement, providing stability and security.
- Full payed training provided by the company.
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands, offering diverse and rewarding experiences.
- Supportive and collaborative work culture, fostering both personal and professional development.
About the Company
We are a leading company in the customer experience industry, dedicated to providing exceptional service and innovative solutions to our clients. Our team is passionate about delivering outstanding customer experiences and we are always looking for talented individuals to join our ranks.
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CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.