Power Platform Tester

About the Position

We are seeking a detail-oriented and quality-driven Microsoft Dynamics 365 CRM Tester with strong functional expertise in Dynamics 365 Customer Engagement (Sales & Customer Insights) and the Power Platform. This role is responsible for ensuring the integrity, performance, and usability of CRM solutions through comprehensive testing practices across the full application lifecycle.

Responsibilities

• Testing & Quality Assurance

  • Develop, maintain, and execute test plans, test cases, and test scripts for D365 CE solutions and Power Platform applications.
  • Perform regression, integration, smoke, and user acceptance testing (UAT) to ensure system stability and performance.
  • Identify, document, and track defects using tools such as Azure DevOps or Jira, ensuring timely resolution.
  • Coordinate and support UAT cycles with business stakeholders, including walkthroughs and defect reproduction steps.

• Functional Validation & Business Alignment

  • Translate business requirements into test scenarios to validate functional and technical solutions.
  • Validate CRM processes across Sales, marketing automation, quoting, invoicing, and customer engagement workflows.
  • Ensure accuracy of customer journeys, segmentation logic, and campaign execution within Customer Insights.
  • Collaborate with product owners, developers, and data teams to ensure high-quality deliverables.

• Integration & Data Validation

  • Test data flows across integrations involving Dataverse, Power Automate, and other Microsoft 365 services.
  • Validate data integrity and transformation using tools such as SQL and Power BI dashboards.
  • Support migration and validation of datasets from multiple sources into centralized environments.

• Power Platform & D365 Support

  • Validate configurations within Model-Driven Apps, workflows, forms, business process flows, and security roles.
  • Test enhancements involving Power Apps, Power Automate, and custom CRM extensions (e.g., JavaScript web resources).
  • Ensure usability, performance, and adherence to CRM best practices.

• Documentation & Continuous Improvement

  • Create and maintain test documentation, SOPs, and user-facing QA guides.
  • Provide recommendations for process improvements and system enhancements identified during testing cycles.
  • Contribute to Agile ceremonies including sprint planning, backlog grooming, and retrospectives.

Requirements

• Core Skills

  • Hands-on experience with Dynamics 365 CE (Sales, Customer Insights preferred)
  • Strong experience in QA/testing methodologies and lifecycle management
  • Experience with Azure DevOps Test Plans, Jira, or similar tools
  • Familiarity with Power Platform (Power Apps, Power Automate, Dataverse)
  • Understanding of data validation, SQL, and reporting tools such as Power BI
  • Experience working in Agile environments with cross-functional teams
  • Strong analytical, documentation, and communication skills

• Preferred Skills

  • Microsoft Certifications such as:
    • D365 Sales Functional Consultant (MB-210)
    • Power Platform Fundamentals (PL-900)
    • Azure Fundamentals (AZ-900)
  • Experience supporting end-to-end CRM implementations or enhancements
  • Exposure to data pipelines, automation testing, or scripting (Python)
  • Bilingual (English/Spanish) is a plus

Key Competencies

• Strong attention to detail and commitment to quality
• Ability to bridge functional and technical perspectives
• Proactive problem-solving and root-cause analysis
• Effective stakeholder communication and collaboration
• Adaptability in fast-paced, Agile environments

We Offer

• Competitive salary up to $75 USD
• Opportunity to work with cutting-edge Microsoft technologies
• Collaborative and innovative work environment

About the Company

We are a leading organization in the field of business applications and cloud solutions, dedicated to delivering high-quality software and services. Our team is committed to excellence and continuous improvement, ensuring that our clients receive the best possible solutions tailored to their needs.