Practice Lead — Insurance Services

About the Position

Practice Lead - Insurance Services

We are seeking an experienced Practice Lead to architect and deliver next-generation, agentic, customer-centric solutions within the Insurance Services domain. The role sits within the delivery organization with dual responsibilities: strengthening the solutions organization, and partnering with the transformation office to translate customer problem statements into deployable agentic solutions, in close collaboration with customer stakeholders.

Responsibilities

Process Architecture for Agentic Solutions

• Serve as a process architect, redesigning end-to-end insurance processes (Underwriting, Claims, Policy Servicing, Billing, Reinsurance, etc.) to be agent-ready - decomposing workflows into tasks that can be orchestrated across human and AI agents.
• Define agent orchestration patterns, decision points, human-in-the-loop checkpoints, exception handling, and guardrails for safe, auditable automation.
• Lead client consulting engagements focused on process re-imagination - discovery workshops, current-state diagnostics, target-state blueprints, and value cases for agentic transformation.
• Establish reusable process design artefacts (process maps, agent task taxonomies, capability models, control libraries) that accelerate future client engagements.
• Apply the discipline that AI layered on a broken workflow only makes the confusion faster - fix the process design before scaling the agents.

Agentic Automation Deployment Framework

• Bring a strong business mindset to envision, design, and institutionalize an agentic automation deployment framework - covering opportunity identification, prioritization, build, deploy, scale, govern, and measure.
• Define the operating model, roles, RACI, KPIs, and benefits-realization mechanisms that allow agentic solutions to be deployed predictably across multiple clients and geographies.
• Translate business outcomes (loss ratio, combined ratio, NPS, cycle time, FTE leverage, straight-through processing) into agentic design choices and ROI cases.
• Build the playbook for scaling agentic deployments - from pilot to production, including change adoption, risk, compliance, and model governance considerations.

Solution Strengthening

• Lead the design, development, and deployment of customer-focused solutions across insurance and related domains.
  • Own the end-to-end solutioning process, including: Understanding domain-specific needs and tailoring solutions accordingly.
  • Responding to RFPs with detailed solution architecture, agentic value propositions, and commercial models.
  • Creating proactive proposals that address emerging or latent business needs through agentic and AI-led approaches.
  • Preparing and delivering presentations, demos, and oral defenses for senior stakeholders.
  • Ensure solutions are technically sound, scalable, compliant, and aligned with the client’s transformation roadmap.

Operational Consulting

• Act as the translator between business and technology - converting ambiguous client problem statements into structured, deployable agentic solutions, and explaining technical choices in business language.
• Demonstrate the ability to zoom in (process step, data attribute, agent prompt, integration contract) and zoom out (enterprise operating model, strategic intent, business case) within the same conversation.
• Connect, as a translator: process to platform, data to decisions, AI to adoption, operations to customer experience, and execution to measurable business outcomes.
• Lead transformation initiatives by contributing domain, process, and agentic expertise.
• Guide teams on solution feasibility, agent design, orchestration patterns, model selection, and responsible-AI implementation.
• Stay current with industry trends, regulatory developments, and emerging technologies - particularly LLMs, agentic frameworks, RAG, tool-use, and orchestration platforms.

Requirements

Core Skills

• Insurance Services: Deep understanding of the Insurance Services domain, including Life, P&C, Health, and Reinsurance processes across the full value chain.
• Process Architecture & Agentic Design: Proven experience as a process architect, redesigning processes for automation and now for agentic orchestration.
• Business & Commercial Mindset: Strong commercial acumen - able to envision and shape an agentic automation deployment framework that is repeatable, scalable, and measurable.
• Translator Capability - Zoom-In / Zoom-Out / Judgment: Comfortable looking closely like a specialist and stepping back like a generalist in the same conversation.
• Solutioning & Consulting: Proven experience in solution architecture, RFP responses, and proposal development for transformation deals.
• Technical Acumen: Familiarity with agentic frameworks, LLMs, RAG, automation, analytics, AI/ML, and digital platforms.

Secondary Skills

• Consulting: Strong presentation and storytelling skills for client orals, executive briefings, and demos.
• Agile Methodologies: Proficiency in agile and waterfall methodologies; comfortable with iterative agentic delivery.
• Change Management: Experience in change management, adoption planning, and benefit realization for AI-led transformations.

We Offer

• Full-time position
• Senior level role
• Opportunity to work remotely

About the Company

[Company description if present]