Premium Client Manager – UK Market

About the Position

Premium Client Manager – UK Market

Location: London, United Kingdom

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About the Company

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference, and Financial Spread Betting. Our business has evolved into a world-class, multi-regional brokerage, supported by continued investment in technology, product innovation, and client experience.

We provide retail, professional, and institutional clients with access to global markets through a premium trading experience, supported by strong service, market expertise, and a client-first approach.

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Responsibilities

As a Premium Client Manager, you will play a key role in supporting the growth of Axi’s UK business by managing and developing relationships with our premium and high-value trading clients.

• Develop and maintain long-term relationships with Axi’s premium and high-value clients, primarily across the UK market.
• Manage a portfolio of key clients, ensuring a high-quality, proactive, and personalized client experience.
• Understand client needs and coordinate with internal stakeholders to provide timely, effective, and compliant support.
• Monitor client engagement, trading activity, and account behavior to identify opportunities for retention, re-engagement, and sustainable business growth.
• Identify new business opportunities through approved business development activities, including networking, referrals, introducers, strategic partnerships, and industry relationships.
• Build and maintain relationships with relevant market participants, trading communities, affiliates, introducing partners, and other strategic contacts.
• Maintain an accurate pipeline of opportunities, client interactions, and follow-up actions using the CRM system.
• Represent Axi at industry conferences, seminars, webinars, networking events, and selected client meetings.
• Work closely with Sales, Marketing, Client Services, Compliance, and other internal stakeholders to deliver consistent and positive client outcomes.
• Keep informed of market developments, competitor activity, industry trends, and regulatory changes relevant to the UK CFD and financial spread betting market.
• Produce regular updates on pipeline activity, client engagement, retention initiatives, and business development performance.
• Conduct all client interactions in accordance with FCA regulatory requirements, Consumer Duty principles, internal policies, and Axi’s Code of Conduct, escalating any risks, complaints, or regulatory concerns where appropriate.

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Requirements

• Minimum two years’ experience in a Premium Client Manager, Relationship Manager, Senior Sales, or similar client-facing role within an FCA-regulated CFD, financial spread betting, or online trading brokerage.
• Demonstrated experience managing, developing, and retaining relationships with high-value, active, or VIP trading clients.
• Strong understanding of the UK regulated CFD, financial spread betting, and online trading market.
• Proven ability to identify commercial opportunities while maintaining a client-centric, compliant, and professional approach.
• Strong commercial awareness, with the ability to balance business growth with positive client outcomes.
• Excellent communication, interpersonal, and stakeholder management skills.
• Near-native or fluent English.
• Existing relationships within the UK trading industry, or an established client network, would be advantageous but are not essential.
• Additional language skills are desirable.
• Self-motivated, adaptable, and willing to attend client meetings, networking events, and industry functions, including occasional evenings and weekends.
• Demonstrates the highest standards of integrity, professionalism, and ethical conduct.

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We Offer

• Competitive salary and performance-based incentive scheme.
• Private health insurance.
• Extensive learning and professional development opportunities.
• 28 days’ annual leave, including public holidays, plus study, volunteer, and sick leave.
• Team-building experiences and company events.
• Hybrid working environment based from our London office.
• Opportunity to build your career with a global fintech leader.

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Axi’s Interview Journey

• Talent Acquisition Interview - 60 minutes.
• Hiring Manager Interview - 60 minutes.
• Final Interview - 30 minutes.

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At Axi, we are committed to creating an inclusive workplace where everyone is treated with fairness, dignity, and respect. We make employment decisions based on merit, capability, and business needs, and we are committed to providing equal opportunities for all employees and applicants.

Please note that our organization works with recruitment agencies on a pre-approved basis only. We do not accept unsolicited CVs from agencies that have not obtained prior written consent from our Talent Acquisition team and will not be liable for any associated fees.