Principal Engineer - Salesforce Business Consultant

About the Position

We are seeking a Principal Engineer - Salesforce Business Consultant with 8-12 years of experience to lead CRM transformation and Salesforce solution architecture for manufacturing clients.

Responsibilities

• Client Advisory & CRM Transformation:

  • Lead discovery workshops with manufacturing clients to understand strategy, sales and service models, channels, and key KPIs.
  • Assess current CRM/legacy landscape, identify gaps, and define a Salesforce-centric target state.
  • Design CRM transformation roadmaps with Salesforce as the strategic CRM platform, including phases, scope, and rollout plan.
  • Redesign end-to-end business processes aligned to Salesforce best practices.
  • Act as a trusted advisor to senior client stakeholders on CRM strategy, governance, and operating models.

• Salesforce Solution Architecture & Design:

  • Own end-to-end Salesforce solution architecture for manufacturing CRM engagements.
  • Define data model, object relationships, security model, environment strategy, and integration patterns.
  • Produce solution blueprints, high-level design, and effort estimates.
  • Guide functional consultants and technical teams during delivery.
  • Contribute to internal accelerators, templates, and industry-specific assets for manufacturing CRM.

• Pre-sales, Demos & Proposals:

  • Partner with sales and account teams to qualify opportunities and define solution and delivery approaches.
  • Lead Salesforce demos tailor-made for manufacturing scenarios.
  • Prepare solution slides, architecture overviews, and walkthroughs for client presentations.
  • Translate RFP/RFI requirements into Salesforce-based solutions and clearly documented scope, approach, and assumptions.
  • Build and articulate the business case and ROI for CRM transformation.

• Change Management, Adoption & Governance:

  • Advise clients on CRM governance, operating models, and Salesforce roles.
  • Support definition of role-based Salesforce usage models.
  • Provide input to change, communication, and training plans.
  • Promote data quality and disciplined CRM usage.

• Delivery Oversight & Quality Assurance:

  • Serve as design authority for one or more projects, ensuring coherence across workstreams and vendors.
  • Participate in and sometimes lead key Agile ceremonies.
  • Identify risks and issues related to solution design, scope, or integration early and propose mitigation options.
  • Support UAT planning, test scenario definition, go-live readiness assessment, and hyper care.

Requirements

• Professional Background:

  • 8 - 12 years total experience, with at least 5+ years focused on Salesforce CRM.
  • 4 - 6 years working with manufacturing organizations or clients.
  • Proven track record of leading full lifecycle Salesforce implementations.
  • Experience delivering Salesforce in ERP-integrated enterprise environments.

• Education & Certifications:

  • Bachelor’s degree in business, Engineering, Information Systems, Computer Science, or related discipline.
  • MBA or other advanced business degree is an advantage.
  • Salesforce certifications strongly preferred.

• Salesforce & CRM Skills:

  • Strong functional expertise in Sales Cloud and Service Cloud.
  • Experience with Experience Cloud for partner and customer portals.

• Preferred:

  • Hands-on or design experience with Manufacturing Cloud, Field Service, CPQ / Revenue Cloud, and CRM Analytics.
  • Solid understanding of Salesforce architecture components.

• Industry & Business Skills:

  • Familiarity with manufacturing-specific concepts.
  • Ability to translate business needs into Salesforce capabilities and realistic roadmaps.
  • Strong commercial acumen in the consulting context.

• Consulting & Soft Skills:

  • Excellent communication and presentation skills.
  • Strong stakeholder management and facilitation skills.
  • Analytical, structured, and outcome-driven.

We Offer

• Remote Work: Full-time remote position on the East Coast.
• Company Culture: Dynamic and non-hierarchical work culture.
• Diversity & Inclusion: Equal opportunity employer committed to creating an inclusive environment.

About the Company

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (17000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!