Principal Enterprise Delivery Manager

About the Position

Principal Enterprise Delivery Manager

Join Atlassian as a Principal Enterprise Delivery Manager, leading complex cloud migrations for our largest customers.

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Responsibilities

• Migration Strategy: Lead end-to-end cloud transformation engagements by evaluating customer environments and aligning technical execution with business outcomes.
• Risk Management: Facilitate migration readiness assessments, interpret guardrail results, and recommend actionable remediations (i.e. SQL-based analysis, app remediations, automation deltas, workflow redesign).
• Technical Architecture: Understand and communicate the role of APIs, webhooks, and automation components in customer environments - explaining how they translate to Cloud and what requires refactor or replacement.
• Trusted Advisor: Act as a trusted advisor to senior leadership and other technical executives, guiding decision-making through data-backed insights.
• Delivery Excellence: Govern the migration lifecycle through disciplined execution, measurable outcomes, and coordination with support & engineering teams - from discovery to UAT completion and go-live.
• Drive Accountability: Drive team accountability through clearly defined milestones, transparent reporting, proactive risk management and optimal resourcing.
• Stakeholder Management: Lead all project communications, plan reviews, and steering committee to guide project direction. Maintain effective communication with stakeholders to advocate for the team and meet customer objectives.
• Escalation Management: Act as the escalation point for customers to drive urgency on critical blockers during migrations.
• Team Leadership: Mentor peers on technical literacy and lead internal enablement efforts, including training workshops and playbook development. Model a consultative, data-driven mindset expected of Atlassian’s delivery leaders.
• Industry Insight: Stay ahead of industry trends and integrate insights into customer interactions. Propose innovative solutions to business challenges.

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Requirements

• Extensive experience working in or around software delivery - roles such as Delivery Manager, DevOps Engineer, QA/Test Lead, Systems Engineer, or Support Lead are a plus.
• Proven track record leading data migration, systems integrations, or platform transformations.
• Knowledge of APIs, automations, and integration patterns, including how they translate between on-prem and cloud.
• Strong understanding of the software development lifecycle (SDLC) - able to connect process, tooling, and delivery outcomes.
• Strong ability to influence customer decision-making through expertise in delivery knowledge and value discussions.
• Skilled in negotiating effectively with senior-level decision-makers and c-suite executives.
• Demonstrated leadership, teamwork, and mentorship skills that enhance team learning and engagement.
• Over 10 years of professional experience as a technical program/delivery manager responsible for complex technology projects for enterprise customers.
• Bachelor’s or advanced degree in engineering, computer science, or equivalent professional experience.

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We Offer

Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

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About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.