About the Position

Principal Implementation Manager - Wise Platform Verification

Responsibilities

Map Wise Platform verification processes end to end, including partner models, control triggers, evidence flows, operational routing, RFIs, exceptions, and recovery paths.
Identify process and automation opportunities that reduce manual review, avoidable partner RFIs, misrouting, operational rework, and partner/customer disruption.
Define implementation plans for high-priority verification changes, including scope, owners, milestones, risks, launch gates, runbooks, training, adoption, monitoring, and escalation paths.
Build trusted KPI definitions, dashboards, launch scorecards, and weekly/monthly performance narratives that help the team make decisions.
Partner with Analytics and Data Science to validate data quality, segment impact, size populations, measure outcomes, and distinguish true performance changes from reporting or process artifacts.
Partner with Engineering to turn operational needs into implementable requirements while understanding technical constraints, dependencies, rollout paths, and migration risks.
Partner with Product Compliance, Risk, and Ops to make sure process changes meet control objectives, remain auditable, and work for the teams reviewing cases.
Support automation and process migration work, including moving fragile manual processes and legacy workflows toward scalable product or platform patterns.
Lead root-cause analysis for operational issues and partner-impacting verification pain points, then track fixes to closure and prevent recurrence through standards, monitoring, and documentation.

Requirements

Core Skills:
- Data analysis
- Process improvement
- Automation
- KPI definition
- Root-cause analysis
- Cross-team collaboration
Secondary Skills:
- Project management
- Risk controls
- Operational automation
- Team leadership

We Offer

Base salary: £90,000 - £130,000 gross/year (based on experience & interview outcomes)
Restricted Stock Units (RSUs)
Numerous other benefits

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Job Location

Full-time

Additional Information

For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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Principal Implementation Manager - Wise Platform Verification

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