Principal Inbound Product Manager - AI Experience

About the Position

Principal Inbound Product Manager - AI Experience

Join ServiceNow as a Principal Inbound Product Manager for AI Experience, driving AI strategy for enterprise AI first experiences.

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Responsibilities

• Drive AI strategy for the next generation of enterprise AI first experiences.
• Partner with leaders and stakeholders across Product, Engineering, Design, Research, and Customer Success to define product strategy and roadmap for Lux.
• Define and drive adoption across ServiceNow's product portfolio.

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Requirements

• 15+ years of product management experience, including shipping agentic AI products within the last 12–18 months.
• Hands-on technical depth, with the ability to work in codebases, stand up prototypes, and challenge engineering decisions with real technical credibility.
• Experience using AI-native prototyping tools such as Figma Make.
• Strong grasp of modern AI systems and agent architectures.
• Proven ability to translate the fast-moving agentic AI landscape into concrete product experiences.
• Commitment to deterministic AI that just works - predictable, reliable, repeatable experiences.
• Demonstrated success shipping 0→1 and scaling 1→N, bringing to market something that did not exist and growing it in ambiguous, fast-moving environments.
• Platform thinking over feature thinking, with the ability to architect primitives that multiply value across products and use cases.
• A team-first approach, thriving in ambiguity, navigating multiple points of view, and building alignment across Engineering, Design, Go-to-Market, and partners.

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Nice to Have

• Developer or engineering background.
• Bachelor's degree in Computer Science or a related technical discipline.
• MBA and an AI product credential (e.g., AI Product School).

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We Offer

• Base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.

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About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

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Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.