Principal IT System Analyst (IAM Systems)

About the Position

Principal IT System Analyst (IAM Systems) | f/m/d

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

Responsibilities

• Translating business needs into functional specifications, user stories, backlog items, and solution designs
• Collaborating with business stakeholders, project teams, architects, developers, and external partners to deliver effective solutions
• Promoting continuous improvement, best practices, and excellence in Requirements Engineering and delivery
• Supporting project planning, time and effort estimation, scope management, and successful end-to-end delivery with regards to the business requirements
• Owning requirement quality and governance
• Managing senior stakeholders
• Leading major initiatives regarding functional or technical changes
• Influencing technical and business decisions
• Coaching and mentoring junior engineers
• Managing requirements traceability, change requests, risks, dependencies, issues, and delivery blockers
• Managing business testing, UAT, and solution validation to ensure business expectations are met
• Producing and maintaining business analysis deliverables, product documentation, and support documentation

Requirements

• Fluency in English (C1)
• 10+ years of experience as a Business/System Analyst or in a related role
• Experience in IAM Systems, preferably One Identity or related areas for IGA / IAM Domain Knowledge
• Completed university degree or comparable qualification in insurance, organization/management, mathematics, business administration, (business) informatics, or a related field
• Strong knowledge and experience of methods and procedures in the solution development process, with a focus on Requirements Engineering (preferably IREB certified), as well as business and process analysis
• Good understanding of the supported application systems, their interfaces, and the relevant business processes and workflows
• Strong ability to quickly understand, analyze, and clearly articulate complex issues; highly solution-oriented with strong organizational skills
• Strong presentation and communication skills, particularly in customer-facing environments, as well as strong written and spoken English skills
• Practical experience with team collaboration tools (Azure DevOps, Confluence)
• Relevant certifications (e.g. IREB, Scrum, ITIL)

Nice to Have

• Relevant certifications

We Offer

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

About the Company

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