Principal Platform Architect

About the Position

ServiceNow is seeking a Principal Platform Architect to define platform strategy and governance, ensuring scalable and healthy enterprise IT.

Responsibilities

• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Establish platform health metrics and remediation strategies to manage technical debt, platform hygiene, upgrade readiness, and long-term maintainability.
• Define reusable architecture patterns, standards, and reference architectures that accelerate delivery and reduce implementation risk.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Partner with customer executives to ensure platform decisions support measurable business outcomes, adoption objectives, and value realization.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 12+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience engaging at Executive level to influence platform direction and business outcomes.
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.
• Security requirements: Must hold, or eligible to obtain security clearance (baseline / NV1 / NV2).

We Offer

• Opportunity to work with a leading AI platform company.
• Be part of a company that is revolutionizing business processes.
• Competitive salary and benefits package.
• Professional growth and development opportunities.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.