About the Position

Join ServiceNow as a Principal Platform Architect to define and maintain platform vision and strategy aligned to enterprise IT and business objectives.

Responsibilities

Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
Provide architectural guidance to ensure designs align with platform standards and leading practices.
Shape governance frameworks covering instance strategy, integrations, and data models.
Facilitate platform governance forums to drive consistent decisions across partners and teams.
Anticipate and mitigate platform risks (scalability, performance, technical debt).
Influence adoption of leading practices across customer, partner, and ServiceNow teams.
Provide structured feedback to ServiceNow product and engineering teams.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
12+ years of experience in enterprise architecture, solution strategy, and program leadership.
Proven experience engaging at Executive level to influence platform direction and business outcomes.
Track record of defining multi-workflow, enterprise-scale architectures and governance models.
Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
Expertise in platform strategy, integration patterns, and complex delivery governance.
ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Principal Platform Architect

Job description