Principal Risk Solutions Consultant

About the Position

Principal Risk Solutions Consultant

San Francisco

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

Responsibilities

• Own the Customer Risk Relationship

  • Run the risk cadence for the customers in your portfolio: regular reporting, the risk content in quarterly business reviews, and the risk pack itself.
  • Explain why approval rates and thresholds are set where they are, and deliver threshold and guarantee tier changes with the rationale behind them.
  • Advise customers on the controls and data on their side that would let Trustly approve more: account validation, checkout flow, and what they share at authorization.
  • Bring the case for a threshold or tier change back into Trustly.

• Shape New Deals and Review How They Perform

  • Run discovery and scoping with the customer and the deal team: volumes, consumer mix, return and chargeback history, the controls, and approval rates.
  • Set indicative risk appetite, expected loss rates into pricing, the guarantee tier recommendation, and any pre-authorization or data requirements.
  • Quantify the trade-off for the customer: approval rate, expected loss and the guarantee fee.
  • Structure risk terms on non-standard deals, including exposure caps, collateral and phased limits.
  • Design pilots and phased launches for a new customer or a new vertical: scope, limits, what is measured and the exit criteria.
  • Review the deals after launch, comparing actual loss and approval against what was priced.

• Influence Risk Decisions Inside Trustly

  • Carry the customer view into the risk engine and product roadmap.
  • Own risk content in requests for proposals, risk questionnaires, and customer due diligence reviews.
  • Enable our commercial and customer success teams on a regular cadence: what can be promised on risk, and when risk needs to be in the room.
  • Represent Trustly risk with customers and at industry events.

Requirements

• 8+ years in payments risk, merchant underwriting or risk consulting, including time in a customer-facing role.
• Customer-facing risk experience at a payments company, or pre-sales and solutions consulting at a risk or decisioning vendor, with direct exposure at executive level.
• Ability to build a deal-level expected loss view and explain the assumptions behind it to our commercial team, Finance and the customer.
• Experience explaining loss and return performance to a customer and agreeing a remediation plan.
• Working knowledge of guaranteed payment economics.
• A record of moving decisions you do not own, such as a pricing, product or threshold change agreed with other teams.
• Analytical skills and the ability to explain long term and short term trends.
• Willing to travel up to 25% in the US and Canada.

Nice to Have

• Bachelor's degree in a quantitative or business discipline.
• ACH or EFT domain expertise.
• Depth in gaming, or in telco, utilities, insurance or financial services.
• Hands-on use of rules engines, real-time decisioning or fraud platforms.
• Experience with collections and repayment as part of the customer conversation.
• Experience advising customers on their own controls, such as account validation or checkout flow.

We Offer

At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong-a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.

We offer innovative perks and benefits packages that include:

• Flexible paid time off & generous PTO accrual plans
• Comprehensive medical, dental, vision, and other insurances
• FSA & HSA plans for medical and dependent care
• Home office set-up allowance
• Internet stipend
• Retirement plan match for 401k and RRSP
• Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

About the Company

Trustly is a global leader in Open Banking Payments, revolutionizing the world of payments by establishing Pay by Bank as the new standard at checkout. We are committed to building the world’s most disruptive payment network and redefining what the payment experience should feel like.