Principal Workflow Architect - Core Business Solutions (HRSD & AI)

About the Position

Principal Workflow Architect - Core Business Solutions (HRSD & AI)

Join ServiceNow as a Principal Workflow Architect to drive customer business outcomes with AI-enhanced technology. This role is based in Staines, United Kingdom, and offers flexible or remote work options.

Responsibilities

• Support pre-sales activities, including conducting sales presentations, leading solutioning/scoping discussions/workshops, and estimating implementation engagement efforts.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Interact with senior leadership or CXO roles to support discussions related to their implementation roadmap and change management best practices.
• Design solutions using a Workflow’s Solutions for common customer use cases and publish those use cases for broader consumption.
• Establish mutually beneficial relationships with a Workflow’s product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps.
• Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders.
• Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team.
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
• Up to 50% travel annually, driven by customer needs and internal meetings.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Several years' consultation and/or configuration experience related to implementing complex, highly-capable technologies – inclusive of integrations and portals.
• Several years' experience in technical consulting and/or configuration experience related to implementing the ServiceNow platform.
• Deep experience with leading HR, SD Legal, Workplace/Facility & Finance/Supply Chain operations/technology departments software solutions.
• Demonstrated ability to influence and consult senior leaders in a HR, Legal, Workplace/Facility & Finance/Supply Chain organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
• Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success.
• Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
• Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
• Experience conducting solutions presentations and obtaining customer acceptance to solution design.
• Strong capabilities in forging trust, engaging a remote or in-person audience.
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
• A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

Required Certifications

• Certified System Administrator
• Certified Implementation Specialist – Human Resources

Desired Certifications

• Certified Technical Architect

We Offer

• Competitive salary
• Flexible or remote work options
• Opportunity to work with cutting-edge AI-enhanced technology
• Professional development opportunities

About the Company

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.