Process Expert IV

About the Position

Process Expert IV

We are looking for a Process Expert IV to join our team in Makati City, Philippines. If you are passionate about leading process improvement initiatives and driving ING's strategic ambitions, this role is for you.

Responsibilities

As a Process Expert IV, you will:

• Lead and coordinate cross-functional process improvement initiatives across ING countries, domains, and business functions.
• Manage project delivery, ensuring timelines, scope, and value delivery.
• Coach team members, especially junior experts, to build capabilities and deliver results.
• Engage stakeholders at all levels, from front-line operations to senior leadership.
• Identify process improvement opportunities, supported by analytics and insights.
• Collaborate with subject matter experts across COO domains (e.g., sourcing, analytics, business controls, risk).
• Co-create and institutionalize global process standards.
• Collaborate with Expert Leads and Process Experts across ING.
• Standardize conventions, definitions, KPIs, metrics, and best practices in process digitalization, operational and performance management, and process ownership and leadership.
• Contribute to raising the process maturity and capabilities across ING by delivering training sessions, providing coaching in LEAN, Six Sigma, and Continuous Improvement, and supporting business lines and teams to embed continuous improvement into daily operations and performance management.

Requirements

• Analytical & Problem-Solving Skills

  • Advanced process analysis and mapping skills (e.g., SIPOC, VSM).
  • Ability to quickly identify root causes using data-driven tools (e.g., 5 Whys, Fishbone).
  • Competent in data interpretation, using Excel, Power BI, or similar tools to support evidence-based decisions.
  • Strong ability to translate insights into actionable improvements.

• Project & Change Management Skills

  • Strong ability to manage multiple projects simultaneously, with structured planning and milestone tracking.
  • Experienced in leading cross-functional and cross-country initiatives in matrix organizations.
  • Skilled in driving change, securing buy-in, and overcoming resistance.
  • Solid grasp of Lean Six Sigma, process governance, and continuous improvement models.

• Coaching & Capability Building

  • Demonstrated experience in mentoring and developing junior process professionals.
  • Ability to explain complex process concepts in a simple and structured manner.

• Collaboration & Communication

  • Exceptional written and verbal communication skills.
  • Ability to engage, influence, and build trust with senior leaders, process owners, and front-line teams.
  • Strong stakeholder management, especially across diverse cultural and functional settings.
  • Comfortable in presenting to executives and facilitating working sessions at all levels.

• Leadership Behaviors

  • High degree of initiative, ownership, and self-direction.
  • Positive “can-do” attitude - always solution-focused.
  • Tenacious, impact-driven, and able to deliver under pressure.
  • Confident in constructively challenging the status quo.

Background and Working Experience

• Education: Master’s degree in Business Administration, Industrial Engineering, Management, or related fields.
• Experience:
  • 3–10 years of relevant experience in process design and improvement (LEAN, Six Sigma, BPM), working with global process frameworks and standards, and managing cross-functional projects in large organizations.
  • 1–3 years experience in coaching and capability-building.

Preferred Certifications

• LEAN Six Sigma Green Belt or Black Belt.
• Agile or Scrum certifications are a plus.

We Offer

At ING, we are committed to fostering a culture of diversity, inclusion, and belonging. We ensure that diversity, equity, and inclusion are prioritized. As an equal opportunity employer, we do not tolerate any form of discrimination related to age, gender, sexual identity, cultural origin, experience, religion, race, ethnic origin, disability, family responsibilities, sexual orientation, social origin, or any other status protected by law. If you need assistance during the application and/or interview process, please contact the recruiter for the relevant position. We will be happy to support you to ensure a fair and accessible process. Learn more about our commitment to diversity, inclusion, and belonging.

About the Company

ING is a global bank with a strong European base. Over 60,000 colleagues serve approximately 38 million customers and businesses in more than 40 countries. Join ING and thrive in a collaborative culture where innovation, sustainability, and personal development allow you to make a real difference.

Apply now!