Process Manager for T Cloud Public (m/f/d)

About the Position

Process Manager for T Cloud Public (m/f/d)

As a Process Manager for T Cloud Public, you will be responsible for adapting and implementing processes to the specific needs of modern Cloud IT Operations. You will act as the primary point of contact for Data Center technicians, manage external communications with vendors, maintain real-time accuracy of hardware incidents, and ensure compliance and security administration.

Responsibilities

• Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements.
• Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment.
• Incident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools.
• Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment.
• Compliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols.
• Eliminate wait times in Agile workflows.
• Consistently automate with common frameworks.
• Design and implement internal tools and services.
• Maintain an overview of processes, communication, and motivation within the team.
• Establish and communicate processes where necessary.
• Engage in improving overarching process-landscapes and structures.
• Work in a community where everyone helps each other in an open and trusting manner.

Requirements

• Completed studies in a technical, engineering, or business subject or comparable professional training.
• 3 years of professional experience in IT with a focus on modern cloud technologies.
• Good knowledge of process creation and documentation, especially for DevOps.
• Extensive knowledge in infrastructure automation.
• Knowledge of agile development processes.
• High level of customer orientation.
• Ability to assess technical solutions and find creative approaches to solutions.
• OpenStack and programming experience in open-source projects is a plus.
• Fluency in written and spoken English.

We Offer

Work environment & flexibility

• International, dynamic, and collaborative environment.
• T-Social: social initiatives (sports, community, health,...).
• Hybrid work model (remote/on-site).
• Flexible working hours.

Growth & development

• Customized training: access to Coursera to learn whatever you want, whenever you want.
• Weekly language classes (English & German).
• International Mentoring Sessions & Experience Days.

Compensation & benefits

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
• Telemedicine.
• Life and accident insurance.
• Social fund.

Wellbeing & time off

• 26+ working days of vacation per year.
• Free access to specialist services (medical, legal, wellness).
• 100% salary coverage during medical leave.

And many more advantages of being part of T-Systems!

About the Company

T-Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.