Job Description, Responsibilities & Requirements
About the Position
Process Support Specialist
Aidey is an AI-first Business Process Outsourcing company - the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
Responsibilities
- Prepare and process invoices
- Submit warranty registrations and rebate documentation
- Manage administrative tasks and documentation
- Maintain accurate digital records
- Support office managers with daily operations
- Assist with customer service tasks when needed
- Help with basic social media content and scheduling
Requirements
What We’re Looking For:
- Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) is a MUST
- Strong English communication skills (written and spoken)
- Experience as a Virtual Assistant, Admin, or similar role
- Highly organized with strong attention to detail
- Comfortable using tools and learning new systems
- Able to work independently and manage multiple tasks
Nice to Have:
- Experience handling permits, rebates, or documentation
- Familiarity with social media tools
We Offer
- Fully remote, long-term opportunity
- A chance to learn how to work in an AI first environment with a stack of advanced AI tools
- Work directly with US-based teams and clients
- Stable full-time schedule
- Clear processes and structured work
- Opportunity to grow into higher-level roles
About the Company
Aidey is an AI-first Business Process Outsourcing company - the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.