Product & Growth Lead (Chargebase)

About the Position

Chargebase is a chargeback prevention platform helping e-commerce and SaaS businesses reduce revenue loss from payment disputes and gain greater control over the post-payment experience. The product already has customers, a growing team, and a solid foundation in place. We're now looking for a Product & Growth Lead to help accelerate growth and take Chargebase through its next stage of development.

This role sits at the intersection of product, growth, and commercial strategy. You'll work closely with customers, sales, product, and engineering to identify opportunities, make prioritization decisions, and drive initiatives that have a measurable impact on the business. From market positioning and pricing to product direction and partnerships, you'll have a direct influence on how Chargebase evolves and competes in the market.

Responsibilities

• Own the growth and overall performance of Chargebase
• Identify the biggest opportunities to grow the business and drive them from idea to execution
• Work closely with customers, prospects, and the Sales team to understand buying decisions, objections, market needs, and competitive dynamics
• Shape product positioning, pricing, packaging, partnerships, and go-to-market initiatives
• Define priorities across product, commercial, and operational initiatives based on business impact
• Partner with Product and Engineering to ensure development efforts are aligned with customer needs and growth opportunities
• Support strategic customer conversations and help the team win larger, more complex opportunities
• Monitor product performance, key business metrics, and market trends to guide decision-making
• Align Product, Engineering, and Sales around shared goals and clear priorities
• Play a key role in defining the long-term direction of Chargebase and turning it into a significant growth driver for the business

Requirements

• 5+ years of experience in payments, fintech, fraud prevention, merchant services, ecommerce infrastructure, or a related industry
• Experience owning a product, business unit, market segment, or revenue-generating initiative
• Strong understanding of the payments ecosystem, including merchants, PSPs, acquirers, fraud, disputes, and chargebacks
• Experience working closely with Sales teams on positioning, pricing, go-to-market initiatives, customer acquisition, and strategic deals
• Proven track record of driving product growth, adoption, revenue, retention, or expansion
• Experience launching, scaling, or growing a B2B product
• Strong commercial mindset with the ability to connect product decisions to business outcomes
• Experience leading cross-functional teams and driving execution across Product, Engineering, and Commercial functions
• Ability to make prioritization decisions based on customer feedback, market dynamics, and business impact

Nice to Have

• Direct experience in chargeback prevention, dispute management, fraud prevention, or payment operations
• Experience working with ecommerce merchants
• Previous experience in a General Manager, Business Lead, Product Lead, Growth Lead, or founder-type role
• Existing network within the payments, ecommerce, or fintech ecosystem

We Offer

• Competitive compensation
• Ownership of a product with significant growth potential
• Direct collaboration with company leadership
• The opportunity to shape product strategy and influence business outcomes
• A fast-paced environment with high standards and real ownership
• Paid vacation and sick leave

About the Company

Chargebase is a chargeback prevention platform helping e-commerce and SaaS businesses reduce revenue loss from payment disputes and gain greater control over the post-payment experience.

Join the growth!