Product Assurance Specialist

About the Position

At Kepler Communications, we're not just imagining the future of on-demand space connectivity - we're leading it! Our mission is to provide real-time on-orbit connectivity for critical missions, enabling a new era of data-driven intelligence and innovation. With 33 satellites launched to date, Kepler operates the first commercial optical data relay constellation, enabling real-time, continuous space communications while supporting advanced on-orbit compute and hosted payload capabilities.

We are seeking a motivated Product Assurance Specialist to support the development, implementation, and continuous improvement of Safety & Mission Assurance activities across our satellite programs. This role is ideal for a mid-career professional looking to build expertise in design assurance, safety, reliability, quality, and mission assurance in the space industry while taking ownership of key process development and continuous improvement initiatives.

Responsibilities

Product Assurance & Quality Activities

• Lead product assurance activities throughout satellite design, development, assembly, integration, testing, and delivery
• Review design, manufacturing, assembly, and test documentation for compliance with established requirements and procedures
• Participate in inspections, audits, reviews, and acceptance activities
• Lead non-conformance and deviation/waiver reporting and resolution, root cause investigations, corrective actions, and preventive actions
• Participate in risk identification, triage, and mitigation activities related to product quality and mission success
• Guide configuration management and traceability activities for hardware and documentation
• Monitor quality metrics and assist in generating program quality reports and dashboards

Process Development & Ownership

• Develop, document, maintain, and improve product assurance processes, procedures, work instructions, and templates
• Act as the process owner for assigned product and quality assurance workflows, ensuring documentation remains current and effective
• Identify process gaps, inefficiencies, and opportunities for continuous improvement
• Lead small-scale process improvement projects from definition through implementation and verification
• Coordinate stakeholder reviews and approvals of process documentation
• Ensure quality management system requirements are effectively integrated into day-to-day operations

Supplier & Manufacturing Quality Support

• Support supplier quality activities, including documentation reviews, nonconformance management, and issue resolution
• Assist in tracking supplier non-conformances and corrective actions
• Participate in manufacturing readiness and production quality reviews
• Support incoming inspection and hardware acceptance activities as required

Cross-Functional Collaboration

• Work closely with engineering teams to ensure product assurance, reliability, and quality requirements are incorporated into designs, processes, and operations
• Support project teams during design reviews, test readiness reviews, and milestone reviews
• Provide guidance on product assurance, configuration management, and risk management procedures and best practices to internal stakeholders
• Foster a culture of safety, assurance, reliability, quality, accountability, and continuous improvement

Requirements

• Bachelor's degree or diploma in Engineering, Engineering Technology, Aerospace Engineering, Mechanical Engineering, Electrical Engineering, Quality Engineering, or a related technical discipline
• 4+ years of experience in design assurance, quality assurance, product assurance within a manufacturing, aerospace, defense, or a related technical environment
• Understanding of quality management principles and process-based quality systems
• Strong organizational and documentation skills
• Ability to manage multiple tasks and follow activities through to completion

Nice to Have

• Experience in aerospace, satellite systems, spaceflight systems, electronics manufacturing, or highly regulated industries
• Experience with AS9100, ISO 9001, ECSS, NASA, IEC, or other aerospace quality standards
• Experience leading non-conformance management and corrective action processes
• Knowledge of root cause analysis methodologies and continuous improvement techniques
• Experience developing procedures, work instructions, or quality documentation
• Familiarity with configuration management and product lifecycle management systems

We Offer

• Competitive compensation with a robust equity plan to share in our success
• Comprehensive coverage for health, dental, and vision insurance-including dependents
• Unlimited vacation, supportive parental leave policy, and company-wide holiday shutdown
• Semi-annual company-wide parties and frequent in-office team events
• Relocation packages available for approved roles
• $1,500 annual professional development fund to support your growth
• Fully stocked Toronto office kitchen with snacks, drinks, games, and top-notch kitchen appliances
• Town Halls, Celebration Calls, and Company-wide events to stay connected and engaged
• We’re a certified Great Place to Work®, seven years in a row!

Salary Range

$80,781 - 130,781 CAD

Actual total compensation will be determined at the Company’s discretion and is based on a variety of job-related factors, which may include, but are not limited to, relevant knowledge, skills, experience, performance, and education and/or training. The Company encourages all qualified applicants to apply, even if the posted salary range does not align with their expectations, as it does not reflect our total compensation package.

About the Company

Kepler Communications is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals, including women, Indigenous peoples, persons with disabilities, members of visible minorities, and people of all sexual orientations and gender identities.

If you require accommodation during any stage of the recruitment process, please contact our People & Culture team at [email protected], and we will work with you to meet your needs.

At Kepler Communications, all hiring decisions are made by people. Human recruiters are involved in every step of our recruitment process. We use AI-based tools (such as Lever AI and HireEZ) to assist with the initial review of applications by ranking candidates based on job-relevant criteria. These tools support - but do not replace - human judgment.