Product Design Director - Patient (x/f/m)

About the Position

Product Design Director - Patient (x/f/m)

Berlin, Berlin, Germany; Paris, Paris, France

The Opportunity

Doctolib is a mission-driven healthcare technology company, founded in Paris in 2013. Today, nearly 3,000 people work across Europe to transform the way healthcare is delivered and experienced.

More than 500,000 healthcare professionals use Doctolib’s solutions, and the patient app is used by approximately 90 million people across Europe.

For patients, Doctolib began as a simple way to find a healthcare professional and book an appointment. We are now building something much more ambitious: an AI-powered Health Companion that helps people navigate care, understand their health and take the right next step throughout their health journey.

This means moving beyond a primarily transactional product towards an experience that supports patients before, during and after care, through access to care, health information, patient data, messaging, recommendations, care plans and AI-powered assistance.

We are looking for a Product Design Director to help define what this next generation of patient experience should look and feel like.

Responsibilities

As Product Design Director, Patient, you will own the design vision and quality bar for Doctolib’s patient experience. You will report to our VP Design and work closely with the Product, Engineering, Medical, Data and Business leadership teams.

Your scope will cover the full patient journey, including:

• Access to care, search, and booking
• Patient messaging and teleconsultation
• The Patient Health Record and patient context
• The app homepage and daily health experience
• Health content and prevention
• Recommendations, reminders, and care plans
• New patient services and subscription experiences
• Conversational and AI-powered experiences

The current team includes six Senior Product Designers and one Senior Content Designer. You will lead, coach, and develop this team while shaping the organization and operating model needed to support the next phase of the Patient product.

Requirements

• Significant experience leading Product Design, 10+ years in product design including 3+ years in people leadership
• Experience in a consumer product organization, ideally one used by millions of people
• A track record of designing and scaling products across multiple markets, with an understanding of localization, cultural differences, and the balance between global consistency and local relevance
• Experience managing at least five Product Designers, ideally a larger organization including senior individual contributors and managers
• Strong product design craft and creative judgement. You can recognize excellent work, make difficult quality trade-offs, and stay close enough to the details to raise the standard of the product
• Experience connecting design choices to measurable outcomes such as adoption, conversion, engagement, retention, satisfaction, or user behavior
• A strong and practical understanding of AI-native product experiences. You have thought deeply about how AI changes interaction design, user expectations, trust, transparency, and control
• Experience designing with uncertainty, recommendations, personalization, or conversational interfaces is highly relevant
• The ability to operate across complex products and stakeholders, while maintaining clarity and momentum
• A concise and compelling communication style. You can articulate a clear point of view, align senior stakeholders, and inspire teams to move in a new direction
• Experience in healthcare or another regulated, trust-sensitive environment is valuable, but healthcare experience is not required. What matters is your respect for domain expertise and your ability to design responsibly in high-stakes contexts
• Fluency in English. French or German would be a strong plus
• A working style aligned with the Doctolib Playbook: User First, Medical Expertise, Forefront of Innovation, Bold, Drive, Passion, Humility

Why Doctolib, Why Now?

Doctolib gives you the opportunity to work on a consumer product with significant reach, strong European scale, and a mission that matters.

The patient product already has a large and engaged audience. The next challenge is to make the experience more useful, more contextual, and more present in people’s everyday health journeys.

You will join at a defining moment:

• Doctolib is moving from appointment booking towards continuous health support
• AI is becoming a core part of the product experience, not an isolated feature
• The Patient Design organization is being strengthened and reshaped
• The product must work across multiple European countries, languages, and healthcare systems
• The design foundations for the next chapter are still being built

This is an opportunity to shape a new category at the intersection of consumer product design, healthcare, and AI, and to define how people will discover, understand, and manage their health in the future.

Doctolib is an equal opportunity employer. We believe diverse teams build better products and improve healthcare for more people. We welcome applications regardless of gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, please let us know how we can make the recruitment process more accessible.

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