Product Design Director – Patient (x/f/m)
Primary stack
Job description
About the Position
Product Design Director – Patient (x/f/m)
Unlimited Contract
Design
Berlin, Germany
Paris, France
About Doctolib
At Doctolib, we’re reinventing the daily lives of health professionals and empowering people to live healthier across Europe.
More than 3,000 Doctolibers across France, Germany, Italy, the UK, and the Netherlands are building a new generation of AI-powered technologies and services, trusted by 580,000 health professionals and over 100 million patients every day.
AI is at the heart of how we build and how we work. At Doctolib, AI fluency is a core skill for every team member: we foster a culture leveraging AI to drive efficiency, quality, and impact at scale.
The Opportunity
Doctolib is a mission-driven healthcare technology company, founded in Paris in 2013. Today, nearly 3,000 people work across Europe to transform the way healthcare is delivered and experienced.
More than 500,000 healthcare professionals use Doctolib’s solutions, and the patient app is used by approximately 90 million people across Europe.
For patients, Doctolib began as a simple way to find a healthcare professional and book an appointment. We are now building something much more ambitious: an AI-powered Health Companion that helps people navigate care, understand their health, and take the right next step throughout their health journey.
This means moving beyond a primarily transactional product towards an experience that supports patients before, during, and after care, through access to care, health information, patient data, messaging, recommendations, care plans, and AI-powered assistance.
We are looking for a Product Design Director to help define what this next generation of patient experience should look and feel like.
Responsibilities
As Product Design Director, Patient, you will own the design vision and quality bar for Doctolib’s patient experience. You will report to our VP Design and work closely with the Product, Engineering, Medical, Data, and Business leadership teams.
Your scope will cover the full patient journey, including:
- Access to care, search, and booking
- Patient messaging and teleconsultation
- The Patient Health Record and patient context
- The app homepage and daily health experience
- Health content and prevention
- Recommendations, reminders, and care plans
- New patient services and subscription experiences
- Conversational and AI-powered experiences
The current team includes six Senior Product Designers and one Senior Content Designer. You will lead, coach, and develop this team while shaping the organization and operating model needed to support the next phase of the Patient product.
Requirements
You will:
- Define and drive the design vision for the Patient stream, from a high-traffic booking experience to a trusted Health Companion used throughout the health journey.
- Bridge two equally important challenges: continuing to improve the core access-to-care experience while creating new reasons for patients to return beyond booking.
- Raise the quality bar for product design, interaction design, and content across the patient experience.
- Stay close enough to the product and the craft to make high-quality design decisions, not only set direction from a distance.
- Shape AI-native experiences that are clear, useful, and trustworthy, including recommendations, conversational interfaces, and next-best actions.
- Establish strong design principles for transparency, explainability, uncertainty, user control, and safe escalation in a healthcare context.
- Build a high-performing design organization, including hiring, coaching, talent development, and second-line leadership.
- Create effective ways of working across Design, Product, Engineering, Medical, Data, and Business.
- Help scale a coherent experience across countries, languages, and different healthcare contexts.
- Connect design decisions to user behavior, product outcomes, and business impact.
Skills
Core Skills
- Product Design
- AI-native product experiences
- Designing with uncertainty
- Recommendations
- Personalisation
- Conversational interfaces
Secondary Skills
- Healthcare experience
- Fluency in English
- Fluency in French or German
What We Offer
- Full-time position
- Opportunity to shape a new category at the intersection of consumer product design, healthcare, and AI
- Work in a mission-driven company with significant European scale and reach
- Join at a defining moment as Doctolib moves from appointment booking towards continuous health support
About the Company
Doctolib is an equal opportunity employer. We believe diverse teams build better products and improve healthcare for more people. We welcome applications regardless of gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, please let us know how we can make the recruitment process more accessible.
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For questions about data privacy, please contact [email protected].
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