Product Designer (B2B / AI Products)
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Job description
About the Position
Product Designer (B2B / AI Products)
Hi there! We’re CyberCare - a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
Our team builds the AI chatbots that now handle around 70% of incoming customer queries - for NordVPN, Surfshark, Saily, and other Tesonet products. Millions of conversations, and we're now taking those bots to clients outside Tesonet.
You'd be the first designer on this product, and you'd own it - UX and UI, end to end, with the weight on UX. Right now our engineers design as they build. That ships features, but it doesn't make a coherent product - and the product is growing faster than that approach can hold. You'd define the system, the patterns, and the direction, and you'd be the one deciding what good looks like.
Responsibilities
- Design features for our bot management systems, as well as the flows through which customers reach help.
- Own design and UX decisions end to end - you set the direction, and you're accountable for it.
- Uncover user experience issues and validate solutions by carrying out user interviews with the teams who work in our tools every day.
- Cooperate with Product Owners, Engineers, and the rest of the team.
- Elevate the team across all product life-cycle stages by providing user-centric insights, mapping out flows, framing problems, and designing interactions.
- Make clear and intuitive prototypes out of broad and complex ideas.
- Build the design foundations - components, patterns, and the shared language that doesn't exist yet.
- Iterate on design solutions based on user testing, business, and technical considerations.
Requirements
- Experience designing complex, data-dense B2B interfaces - admin panels, dashboards, configuration systems, or internal tools.
- A strong ownership mindset - you find the problem yourself rather than waiting to be told what to design.
- Comfort with information architecture and workflow design, not just screens.
- Ability to build and document a design system from the ground up.
- Proficiency in Figma, and the ability to produce both lo-fi and hi-fi prototypes and argue for them clearly.
- Experience working directly with engineers through implementation, not handing off and walking away.
- Strong problem-solving and data-backed decision-making.
- AI tools in your daily workflow, and a view on where they help and where they don't.
- Evidence of shipping product design solutions.
- Fluency in English language.
We Offer
- Lots of freedom and ownership while developing amazing AI solutions for better customer experience.
- Office in a great location + option to work from home twice a week.
- Option to work from abroad for up to 30 days per year.
- Health insurance + fitness perks.
- Daily snacks to keep you fueled, plus fresh pastries every Friday.
- Regular team-building events to connect with your colleagues.
- Access to internal online courses, Tesonet training programs, a library of books, and all the resources you need to reach your full potential.
Compensation
- Gross salary - 3100-6000 EUR/month.
About the Company
We’re CyberCare - a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
Our team builds the AI chatbots that now handle around 70% of incoming customer queries - for NordVPN, Surfshark, Saily, and other Tesonet products. Millions of conversations, and we're now taking those bots to clients outside Tesonet.
© Cybercare. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
We are Cyber Care.We make techworld easy 🙌We shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. Chat by chat, case by case, we are challenging the norm across the globe with the magical “hello” that only we know how to say.