Product Designer (chatbot)

About the Position

Product Designer (chatbot)

Kyivstar.Tech – Digital / Full-time / Remote

Kyivstar.Tech is looking for a Product Designer to join our product team working on a large-scale Web SaaS CRM platform. This role is not only about designing screens. We are looking for a strong product-minded designer who can work in discovery, frame problems, challenge assumptions, build scalable UX concepts, and help the team turn complex business processes into clear, flexible, and technically viable product solutions.

Responsibilities

• Act as a product designer within a cross-functional full-stack product team, contributing to team-level outcomes and shared KPIs
• Lead the design process in discovery: from problem framing and task clarification to hypotheses, concepts, validation, and delivery
• Translate complex business processes into scalable UX solutions for a Web SaaS CRM platform
• Design interfaces for multi-step workflows, admin panels, configuration flows, tables, roles, permissions, and operational scenarios
• Think beyond a single use case or client request and design solutions that can work across different companies, industries, and business models
• Build abstractions from specific business cases and turn them into reusable, flexible product patterns
• Challenge requirements and product assumptions by asking “what if” questions: what happens if there are 10 options, 100 scenarios, different user roles, or another business process
• Conduct user research, stakeholder interviews, contextual inquiries, and workflow analysis to uncover user needs, business logic, constraints, and friction points
• Develop hypotheses and validate them through prototypes, usability testing, analytics, and iterative feedback
• Collaborate closely with engineers to understand technical constraints, implementation logic, APIs, frontend limitations, and system dependencies
• Prepare clear design documentation that helps engineers understand not only how the interface should look, but why it should work this way
• Apply existing design system components and patterns; contribute to the growth of Kyivstar’s corporate design system when existing solutions are insufficient
• Use product analytics and qualitative feedback to evaluate the impact of design decisions and improve usability, efficiency, and scalability
• Provide design QA during implementation to ensure that delivery matches both visual quality and product intent
• Optionally use AI-based tools, prototyping tools, low-code/no-code, or vibe-coding approaches to explore ideas, structure tasks, validate assumptions, or speed up design workflows

Requirements

• Product Design Experience: 4+ years as a Product Designer, UX Designer, or similar role, preferably in SaaS, B2B, B2B2C, CRM, support tools, communication platforms, or complex operational products
• Discovery Maturity: Ability to work with ambiguous problems, frame tasks, identify constraints, form hypotheses, and shape product direction before moving into UI execution
• Systems Thinking: Ability to see a product as a system of roles, workflows, scenarios, permissions, configurations, and business rules - not just as a set of screens
• Conceptual Thinking: Ability to move from a specific client request to a more abstract, scalable solution, and then translate it back into a concrete interface
• Complex Interface Design: Strong experience designing admin panels, dashboards, tables, multi-step flows, configuration interfaces, role-based experiences, or workflow-heavy products
• B2B / SaaS Mindset: Understanding of how products work for different companies, teams, roles, and business processes; ability to design for more than one customer context
• Technical Understanding: Solid understanding of how frontend development works, including responsive layouts, components, constraints, and modern web interface logic; basic knowledge of HTML/CSS concepts such as flexbox is a plus
• Collaboration with Engineers: Ability to discuss trade-offs, implementation complexity, technical limitations, and product feasibility with developers
• Research and Analytics: Experience with qualitative and quantitative methods, including user interviews, usability testing, workflow analysis, product analytics, and feedback synthesis
• Argumentation: Ability to clearly explain and defend design decisions, compare alternatives, describe consequences, and show why a particular solution is appropriate
• Critical Thinking: Ability to challenge requirements, avoid jumping to the first obvious solution, and consider edge cases, future scaling, and long-term product impact
• Design Systems: Hands-on experience using and extending component libraries; familiarity with structured design systems and Figma libraries
• Tools: Strong proficiency in Figma and prototyping tools; ability to present design work clearly to stakeholders and developers
• Communication: Strong collaboration skills, comfort working in Agile/Scrum teams, and ability to communicate clearly in Ukrainian and English

Nice to Have

• Experience with CRM, customer support, contact center, communication, telecom, or enterprise workflow products
• Experience in modern SaaS startups or product companies where designers had broad ownership and direct influence on product decisions
• Experience with AI-powered SaaS products or AI-based product workflows
• Previous frontend, business analysis, product management, or technical background
• Experience with low-code/no-code tools, vibe coding, AI prototyping, or prompt-based workflows
• Understanding of AI tools beyond surface-level usage: ability to use them critically, structure tasks well, and recognize their limitations
• Experience designing products with integrations, APIs, automation flows, complex permissions, or multi-role user models

We Offer

• Office or remote - it’s up to you.
• Remote onboarding
• Performance bonuses for everyone: annual or quarterly, depending on the role
• Learning opportunities through the company’s library, internal resources, and partner programs
• Health and life insurance
• Wellbeing program and corporate psychologist
• Reimbursement of expenses for Kyivstar mobile communication

About the Company

Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine’s largest telecom operators. Our mission is to transform lives in Ukraine and beyond by creating innovative technological solutions that unleash the potential of businesses while meeting the evolving needs of users. With over 500 specialists working across diverse domains - from mobile and web solutions to the design, development, support, and maintenance of high-performance systems - we are committed to driving meaningful change. We embrace an entrepreneurial culture that fosters continuous growth, challenges conventional thinking, and inspires the creation of transformative products.