Product Designer, Consumer Verticals

About the Position

Product Designer, Consumer Verticals

San Francisco

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About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Consumer Verticals team explores how AI can become meaningfully more useful in important areas of people’s lives, including health, finance, and emerging agentic experiences.

We work across research, engineering, product, design, and domain experts to turn increasingly capable models into intuitive, trustworthy consumer products. Our work combines the reach of AI with the depth required to serve distinct user needs responsibly.

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Responsibilities

In this role, you will:

• Shape the product and design direction for purpose-built consumer experiences across areas such as health, finance, and general consumer agents.
• Design and ship high-quality products from early concepts and prototypes through detailed interaction design and final visual execution.
• Define how AI should behave in different domains while preserving a coherent, distinctly OpenAI experience.
• Explore new interaction models for AI systems that can understand context, support complex decisions, and take action on a user’s behalf.
• Partner closely with research, engineering, product management, safety, and domain experts to turn technical capabilities into useful and responsible products.
• Conduct and apply user research to understand the distinct needs, expectations, and risks within each vertical.
• Balance specialized domain requirements with reusable patterns that can strengthen AI and accelerate future product development.
• Contribute to OpenAI’s broader design culture and raise the bar for consumer product craft.

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Requirements

• Substantial experience designing and shipping high-quality consumer software at scale.
• Exceptional UX, UI, and interaction design skills, with a high bar for craft in every stage of the work.
• A highly generative product thinker who can explore broadly, develop a strong point of view, and turn ambiguity into clear product direction.
• Experience leading zero-to-one initiatives or introducing new product categories, behaviors, or interaction models.
• Ability to simplify complex systems without hiding the details users need to make informed decisions.
• Strong instincts for trust, safety, transparency, and user control-particularly in consequential or sensitive experiences.
• Ability to move fluently between domain-specific problems and broader systems or platform thinking.
• Communication through compelling narratives and prototypes that build alignment across design, research, product, and engineering.
• Excitement to define how AI-first consumer products should look, feel, and behave as models become more capable and agentic.

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About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.