Product Designer, Trust & Risk

About the Position

Product Designer, Trust & Risk

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.

We’re looking for a Product Designer to join our Trust & Risk team-someone who is passionate about creating thoughtful, scalable systems that protect buyers and sellers and strengthen trust across our marketplace. In this role, you’ll design tools, workflows, and user experiences that help detect policy violations, reduce fraud and abuse, enforce platform decisions with precision and fairness, and support users through education, actioning, and appeals.

Responsibilities

• Design end-to-end experiences that protect marketplace integrity while minimizing friction for legitimate users
• Collaborate with cross-functional teams to translate complex policies, workflows, and risk signals into intuitive product experiences
• Create wireframes, prototypes, and polished visuals that bring clarity to ambiguous Trust & Risk problems
• Design experiences that make enforcement decisions feel clear, fair, human, and actionable
• Support internal teams who review reports, moderate content, investigate fraud, and resolve user issues through efficient, usable tooling
• Contribute to the broader design system while advocating for accessibility and inclusive user experiences
• Use data, research, and feedback to improve existing tools and identify new opportunities to reduce harm and build user trust

Requirements

• 5+ years of experience in Product Design with a strong portfolio of shipped work.
• Strong interaction and systems thinking-you can untangle complex flows and design for edge cases
• Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.).
• Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces.

Nice to Have

• Experience in e-commerce, marketplace platforms, or supply chain management is a plus.

We Offer

• Competitive salary range: $153K – $235K
• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work

About the Company

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Locations

• San Francisco, CA
• New York, NY
• Los Angeles, CA
• Seattle, WA

Employment Type

• Full Time

Apply Now

Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Please note: Whatnot will only contact you through official @whatnot.com email addresses. If you see an email impersonating a Whatnot recruiter, please disregard and report it as spam.