Product Director - Onboarding Experience

About the Position

Product Director - Onboarding Experience

We’re seeking a Product Director for Onboarding Experience at Wise to lead our global team in creating a seamless and secure onboarding process for new customers.

Responsibilities

As the onboarding experiences lead, you’ll lead multiple cross-functional product teams responsible for:

• Driving conversion for new personal customers: ensuring customers get to their first successful transaction quickly and with confidence
• Eliminating drop-off across flows like signup, KYC, profile creation, and pricing understanding and transaction creation.
• Owning the entire login, account recovery, and 2FA experience - one of the most sensitive and high-contact areas in our funnel
• Improving the UX across onboarding journeys, especially for complex or regulated flows
• Balancing growth with security, compliance, and operational scalability

Requirements

• Led onboarding or core conversion experiences in a fast-growing tech company, ideally with regulated or complex flows (e.g. fintech, identity, compliance)
• Owned end-to-end metrics like conversion or retention and know how to move them - not just launch features
• UX champion with a strong product sense and attention to detail
• Led senior product managers and built strong, high-trust teams
• Comfortable working across compliance, legal, ops, regional and marketing and know how to manage competing priorities
• Data-driven and outcome-oriented - you know how to define success and keep teams focused on impact
• Can operate strategically while rolling up your sleeves when needed
• Communicate clearly and logically – You are able to effectively frame problems to influence across the team. You are comfortable communicating with internal and external partners on challenging issues, whether in written format or at sprint planning with the team
• Not afraid of being a true lead, helping your team with hiring, learning skills you don’t know today to unblock things everywhere needed. You don’t stick to a “by the book” product manager role definition. You get it done

We Offer

• Competitive salary: GBP 120,000 - GBP 190,000 yearly
• Full-time position
• Opportunity to make a global impact
• Drive measurable outcomes
• Own the UX and collaborate deeply with design and research
• Collaborate across the organization to deliver cohesive experiences
• Build and lead a high-performing team
• Act as a leader – Inspire teams with your ideas, knowledge and self-starting attitude

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world’s money.

For everyone, everywhere.

More about our mission and what we offer.

We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Job Location

United Kingdom