Product Engineering Lead, Customer Operations

About the Position

Product Engineering Lead, Customer Operations

At FDJ UNITED, we don't just follow the game, we reinvent it. FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. We are looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

Responsibilities

As the Product Engineering Lead for Customer Operations, you will:

• Work closely with your Business Owner to translate strategies and requirements into technical deliverables
• Drive outcomes in your area according to priorities set by the Business Owner, taking ownership for the success of your products
• Support the Business Owners with technical expertise, potential solutions, resources for ideation purposes, and cost estimations
• Build a strong team of Product Owners, fostering a culture of accountability, ownership, performance, and innovation
• Ensure that your area has the right structure, capacity, and spoked-in resources to be able to deliver according to expectations
• Lead and motivate the teams and spokes in your area to ensure alignment on key objectives, goals, and deliveries
• Collaborate with other Product Engineering Leads to drive initiatives that span across several Engineering areas
• Keep stakeholders informed on progress and changes to timelines or cost
• Ensure that your area has the right tools to deliver, including licenses, tooling, and test environments
• Make sure all services are maintained and compliant, and that all deliveries follow our standards for security and quality
• Secure that all deliveries in your area follow the Tech Process and architectural guidelines
• Drive continuous improvement and process optimization by leveraging AI, automation, and workflow simplification to enhance efficiency, effectiveness, and customer experience

Requirements

• Several years of experience in people management and leading product or delivery teams in an operationally complex environment
• A strong personal drive and the ability to navigate complex scenarios without having all the answers
• The capability to quickly grasp new information needed to understand and solve technical problems
• Quick adaptation to new situations and enjoyment of working in a fast-paced environment
• Knowledge of building successful teams and leading them through change
• A positive and pragmatic attitude, and thriving on making others successful
• A strategic mindset with the ability to translate business objectives into actionable delivery plans

Nice to Have

• Experience with AI and Automation
• Strong background in continuous improvement and process optimization

We Offer

• Competitive salary (details not specified)
• Full-time, Permanent employment
• Opportunity to work in a dynamic and innovative environment
• Remote work options

About the Company

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics such as age, gender, origin, religion, sexual orientation, neurodiversity, or disability.

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