Product Guide

About the Position

Product Guide

Join Arc'teryx in Hobart, Tasmania, Australia as a Product Guide, where you'll foster guest connections and elevate the guest experience.

Responsibilities

• Fostering connection in all guest interactions from product education, processing purchases, and supporting our guests on warranties or damaged goods
• Supporting in-store events, inventory counts, replenishing product, and ensuring the store stays clean and organized
• Providing feedback and suggestions on merchandising to enhance guest experience and sales
• Collaborating with your team and leaders in an open and positive way
• Delivering best-in-class experience to our guests through education, service, and culture
• Building a strong understanding of our products and seamlessly weaving this into your guest interactions
• Being a brand ambassador and elevating the guest experience wherever possible

Requirements

• You have two or more (2+) years of retail sales experience
• You are passionate about delivering exceptional customer service
• You love to have fun at work, but hold yourself accountable to what is required of you
• You have outstanding verbal and written communication skills, and a deep understanding of your impact
• You are self-motivated, and enjoy problem-solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Availability Requirements

• You are available for a minimum of one open, one close, and one weekend shift each week
• Flexible and open availability throughout November 2026– late January 2027
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager

We Offer

• A generous team discount, not only with Arc’teryx, but other affiliated brands with Amer Sports
• Kick start with Arc’teryx uniform provided
• Competitive remuneration and a great bonus scheme
• Access to an Employee Assistant Program to support your health & wellbeing
• Continuous on-the-job training, development opportunities to support your career growth
• Be part of a global business with great career pathways and opportunities across multiple brands

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

About the Company

Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production. The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way. Timeless quality, intuitive design, and simplicity result in unrivaled performance at the point of extreme need.

Come and join the team at our Hobart store!

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.