Product Manager at Arly

About the Position

Product Manager at Arly

Arly builds software that helps youth-serving organizations manage programs, enrollment, attendance, payments, communications, and quality outcomes.

We are a lean, fast-moving team. Priorities evolve as we learn from customers and the market. We value curiosity, clarity, accountability, practical judgment, and people who take ownership without waiting to be asked.

Responsibilities

Product Definition and Initiative Execution

• Take product direction from the Product Lead and develop it into clear product requirements, workflows, and decisions.
• Own a defined set of product initiatives from early problem definition through launch and iteration.
• Write PRDs, user stories, acceptance criteria, and supporting documentation for complex initiatives.
• Define expected behavior across happy paths, edge cases, permissions, notifications, data, reporting, and operational workflows.
• Conduct targeted discovery with customers, Customer Success, Support, and internal stakeholders when needed to clarify the real problem.
• Make day-to-day product decisions within an agreed scope; escalate decisions that require strategic trade-offs.

Product Quality and Release Partnership

• Partner with Engineering early and often to ensure product solutions are practical, appropriately scoped, and ready to build.
• Review in-progress and completed work against the intended workflow and acceptance criteria.
• Identify gaps, inconsistencies, or usability issues before release. When required, escalate them clearly.
• Coordinate product readiness for launches, including support context, internal documentation, and known limitations.
• Monitor customer feedback, support trends, and product behavior after release to recommend follow-on improvements.

Customer Insight and Support Inputs

• Distill customer requests into clear problem statements, separating bugs, small enhancements, workflow redesigns, and roadmap-scale opportunities.
• Build enough customer and domain context to recognize patterns across product feedback.
• Bring well-defined options, trade-offs, and recommendations to the Director of Product for prioritization.
• Help maintain a clear view of active product initiatives, upcoming work, assumptions, and unresolved decisions.
• Support occasional customer conversations when direct workflow context is needed.

Improve and Elevate How the Product Team Works

• Strengthen product and engineering operating practices as the team grows.
• Use AI tools thoughtfully to improve research, requirements, story quality, and documentation.
• Identify gaps in product documentation and release readiness.
• Help create repeatable processes without adding unnecessary meetings or bureaucracy.

Requirements

• 3–5 years of experience as a Product Manager, Product Owner, Business Analyst, or in a comparable software product role, working directly with software engineers in an iterative process.
• Demonstrated experience independently defining product concepts and translating ambiguous needs into clear requirements, user stories, and acceptance criteria.
• Strong judgment in balancing customer needs, usability, technical constraints, and speed.
• Excellent written communication, including PRDs, user stories, acceptance criteria, and decision documentation.
• Comfortable operating in a lean, fast-paced environment with changing priorities and incomplete information.
• Strong attention to detail, especially around edge cases, permissions, data, billing, reporting, and configurable workflows.
• Sharp instincts on when to make a decision, seek input, or escalate.
• Ability to manage shifting priorities without losing track of commitments.
• Experience using AI-assisted workflows and product development tools such as Linear, ChatPRD, or similar platforms.

Nice to Have

• Experience with SaaS products involving payments, billing, registrations, enrollments, reporting, permissions, or configurable workflows.
• Experience supporting products used by schools, nonprofits, youth programs, or operationally complex organizations that serve diverse populations.
• Familiarity with product analytics, session replay, and customer-support platforms.
• Experience testing web and mobile applications.

We Offer

• We welcome new ideas and allow you to impact the team immediately.
• Flexible work schedule
• 3 weeks of PTO
• Personal laptop
• Health and wellness package
• Remote work

About the Company

Arly builds software that helps youth-serving organizations manage programs, enrollment, attendance, payments, communications, and quality outcomes.

We are a lean, fast-moving team. Priorities evolve as we learn from customers and the market. We value curiosity, clarity, accountability, practical judgment, and people who take ownership without waiting to be asked.