Product Manager - Book with AI

Location

Tel-Aviv, Israel

Department

Engineering

About the Position

We are looking for a Product Manager to shape the future of business travel through Book with AI. You will own the product end to end across Hotels, Rental Cars, and Rail, while serving as the day-to-day product lead for the team and making complex bookings feel as natural, trustworthy, and seamless as working with an expert travel agent.

Responsibilities

• Own the vision, strategy, roadmap, and execution for Book with AI across Hotels, Rental Cars, and Rail.
• Own the full Book with AI journey: intent understanding, search, ranking and recommendations, policy and personalization, comparison, contract, checkout, booking, and post-booking support.
• Define a coherent cross-LOB experience for users who want to plan and book multiple parts of a trip, including clear sequencing, handoffs, and expectations.
• Improve the product's key outcomes, including successful booking completion, conversion, time to book, user effort, CSAT, trust, and repeat usage.
• Lead experimentation across conversational flows, recommendations, search and booking surfaces, using clear hypotheses and measurable success criteria.
• Partner with AI, data, and engineering teams to improve intent understanding, ranking, recommendations, personalization, tool orchestration, and the use of conversational and UI-based experiences.
• Establish a strong product feedback loop, such as organizing and prioritizing bug bash findings, investigate production conversations, connect issues to root causes, and ensure fixes are validated before and after release.
• Define meaningful goals and evaluation criteria for AI behavior, including task completion, factual accuracy, policy compliance, correct tool and UI usage, response quality, latency, and safe recovery from failures.
• Align stakeholders across product, engineering, design, ML, data, travel operations, support, and adjacent Navan teams.
• Communicate product decisions, tradeoffs, status, risks, and learnings clearly to leadership and the broader organization.
• Represent the customer in every discussion and ensure that the AI is transparent about limitations, unsupported requests, changing prices, availability, and booking status.

Requirements

• 4+ years of experience in product management, with a track record of owning and shipping customer-facing products.
• Experience owning a complex product or product area end to end, including strategy, discovery, prioritization, execution, launch, and measurement.
• Strong product judgment and the ability to balance customer value, business impact, technical complexity, reliability, and speed.
• Experience improving measurable product outcomes such as conversion, task completion, engagement, retention, or customer satisfaction.
• Excellent written and verbal communication skills, with the ability to create alignment with leadership, collaborate across diverse stakeholders, and communicate effectively with customers.
• A data-informed approach to product decisions, combined with strong qualitative judgment and customer empathy.
• Curiosity about AI products and the ability to reason about probabilistic systems, failure modes, evaluation, guardrails, and human trust.
• A practical, ownership-oriented mindset: you find the problem, clarify it, bring the right people together, and drive it through resolution.

Nice to Have

• Experience building AI assistants, conversational products, recommendation systems, search experiences, or agentic workflows.
• Experience defining or using LLM evaluations, quality rubrics, production monitoring, or experimentation frameworks.

We Offer

• Competitive salary
• Comprehensive benefits program including healthcare coverage, insurance offerings, wellness resources, retirement savings programs, equity plans, flexible time off, paid parental leave, mental health resources, and exclusive travel-related perks.

About the Company

Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Culture of Excellence

Our team is our competitive edge - a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.

Workplace Policy

Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces - in the U.S., Europe, and Asia, among others - that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected].

Candidate Privacy Notice and Use of AI

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".