Product Manager - Book with AI

About the Position

Product Manager - Book with AI

Tel-Aviv, Israel

We are looking for a Product Manager to shape the future of business travel through Book with AI. You will own the product across Hotels, Rental Cars, and Rail, while serving as the day-to-day product lead for the team and making complex bookings feel as natural, trustworthy, and seamless as working with an expert travel agent.

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Responsibilities

• Own the vision, strategy, roadmap, and execution for Book with AI across Hotels, Rental Cars, and Rail.
• Own the full Book with AI journey: intent understanding, search, ranking and recommendations, policy and personalization, comparison, contract, checkout, booking, and post-booking support.
• Define a coherent cross-LOB experience for users who want to plan and book multiple parts of a trip, including clear sequencing, handoffs, and expectations.
• Improve the product's key outcomes, including successful booking completion, conversion, time to book, user effort, CSAT, trust, and repeat usage.
• Lead experimentation across conversational flows, recommendations, search and booking surfaces, using clear hypotheses and measurable success criteria.
• Partner with AI, data, and engineering teams to improve intent understanding, ranking, recommendations, personalization, tool orchestration, and the use of conversational and UI-based experiences.
• Establish a strong product feedback loop, such as organizing and prioritizing bug bash findings, investigate production conversations, connect issues to root causes, and ensure fixes are validated before and after release.
• Define meaningful goals and evaluation criteria for AI behavior, including task completion, factual accuracy, policy compliance, correct tool and UI usage, response quality, latency, and safe recovery from failures.
• Align stakeholders across product, engineering, design, ML, data, travel operations, support, and adjacent Navan teams.
• Communicate product decisions, tradeoffs, status, risks, and learnings clearly to leadership and the broader organization.
• Represent the customer in every discussion and ensure that the AI is transparent about limitations, unsupported requests, changing prices, availability, and booking status.

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Requirements

• 4+ years of experience in product management, with a track record of owning and shipping customer-facing products.
• Experience owning a complex product or product area end to end, including strategy, discovery, prioritization, execution, launch, and measurement.
• Strong product judgment and the ability to balance customer value, business impact, technical complexity, reliability, and speed.
• Experience improving measurable product outcomes such as conversion, task completion, engagement, retention, or customer satisfaction.
• Excellent written and verbal communication skills, with the ability to create alignment with leadership, collaborate across diverse stakeholders, and communicate effectively with customers.
• A data-informed approach to product decisions, combined with strong qualitative judgment and customer empathy.
• Curiosity about AI products and the ability to reason about probabilistic systems, failure modes, evaluation, guardrails, and human trust.
• A practical, ownership-oriented mindset: you find the problem, clarify it, bring the right people together, and drive it through resolution.

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Nice to Have

• Experience building AI assistants, conversational products, recommendation systems, search experiences, or agentic workflows.
• Experience defining or using LLM evaluations, quality rubrics, production monitoring, or experimentation frameworks.

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We Offer

• Opportunity to shape the future of business travel.
• Work in a dynamic and innovative environment.
• Collaborate with a diverse and talented team.

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About the Company

Join our team in Tel-Aviv, Israel as a Product Manager for Book with AI, shaping the future of business travel.