Product Manager (CCaaS) - French Speaking
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Job description
About the Position
Product Manager (CCaaS) - French Speaking
London, England, United Kingdom; Paris, Paris, France
Responsibilities
As the Customer Care Product Manager, you will:
- Lead Product Strategy: Own the Customer Care product strategy and roadmap for Kaluza clients in France, balancing Global Core reuse with specific French localisation requirements.
- Build High-Value Solutions: Develop our suite of tools for the Contact Centre Solution, including CCaaS (Contact Centre as a Service) and Case Management, to enable efficient, high-value conversations.
- Drive AI Innovation: Utilise the latest AI technology to automate and personalise the customer experience and champion agent productivity tools.
- Foster Client Partnerships: Act as the senior product counterpart to client stakeholders (such as ENGIE), leading workshops and translating their needs into scalable capabilities.
- Execute & Optimise: Lead cross-functional teams (engineering, design, data, and commercial) to ensure efficient delivery, removing blockers and resolving cross-team dependencies.
- Deliver Operational Excellence: Define and track key contact centre metrics such as AHT, FCR, CSAT, and NPS to ensure solutions deliver measurable cost-to-serve improvements.
Requirements
- Significant product leadership experience in enterprise SaaS and experience in agile product organisations.
- Deep knowledge of contact centre operations and agent workflows.
- Experience working with French enterprise clients and a strong understanding of localisation requirements, including language and regulation.
- Skilled at stakeholder management at the executive level, with the ability to manage trade-offs between speed and long-term value.
- Data-oriented, with an adeptness for using operational metrics to assess product performance and drive continuous improvement.
- Background in energy retail or utilities (this will set you apart!).
- Excitement for AI-driven automation, including voice bots and agent assist technology.
We Offer
- Location: Paris - Hybrid - 3 days in office
- Salary: €45,600 - €57,000
- Team: Product Management - Customer Care Value Stream
- Reporting to: Head of Product
About the Company
Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today's challenges while accelerating the shift to a clean, electrified future. Leveraging Data, AI, and real-time decision-making we turn energy complexity into growth opportunities for our partners.
By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable and affordable.
With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.
Kaluza Values
Here at Kaluza we have five core values that guide us as a business:
Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together
This role is based in France and requires the successful candidate to be based in or willing to relocate to France. Fluent French and English (spoken and written) are essential for this position.
At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship
Please submit your profile in English.
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