Product Manager (CCaaS) - French Speaking
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Job description
About the Position
Product Manager (CCaaS) - French Speaking
Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today's challenges while accelerating the shift to a clean, electrified future. Leveraging Data, AI, and real-time decision-making we turn energy complexity into growth opportunities for our partners.
By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable and affordable.
With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.
Location
Paris, France
Salary
€45,600 - €57,000
Employment Type
Full time
About the Role
You will be specifically working with the team building out our contact centre solution and the Kaluza Agent Experience (KAE). Our Customer Care platform powers AI-driven, cost-efficient service operations for global energy retailers, enabling personalised customer experiences across contact centres, digital channels, and case management.
This role is mission-critical to Kaluza’s vision. You will lead the product strategy, delivery, and client outcomes for Kaluza’s Customer Care solutions for ENGIE France, while contributing to the evolution of our Global Core capabilities.
Responsibilities
- Lead Product Strategy: Own the Customer Care product strategy and roadmap for Kaluza clients in France, balancing Global Core reuse with specific French localisation requirements.
- Build High-Value Solutions: Develop our suite of tools for the Contact Centre Solution, including CCaaS (Contact Centre as a Service) and Case Management, to enable efficient, high-value conversations.
- Drive AI Innovation: Utilise the latest AI technology to automate and personalise the customer experience and champion agent productivity tools.
- Foster Client Partnerships: Act as the senior product counterpart to client stakeholders (such as ENGIE), leading workshops and translating their needs into scalable capabilities.
- Execute & Optimise: Lead cross-functional teams (engineering, design, data, and commercial) to ensure efficient delivery, removing blockers and resolving cross-team dependencies.
- Deliver Operational Excellence: Define and track key contact centre metrics such as AHT, FCR, CSAT, and NPS to ensure solutions deliver measurable cost-to-serve improvements.
Requirements
- Significant product leadership experience in enterprise SaaS and have worked in agile product organisations.
- Deep knowledge of contact centre operations and agent workflows.
- Experience working with French enterprise clients and a strong understanding of localisation requirements, including language and regulation.
- Skilled at stakeholder management at the executive level, with the ability to manage trade-offs between speed and long-term value.
- Data-oriented, with an adeptness for using operational metrics to assess product performance and drive continuous improvement.
- Background in energy retail or utilities (this will set you apart!).
- Excited by AI-driven automation, including voice bots and agent assist technology.
We Offer
- Competitive salary range of €45,600 - €57,000
- Opportunity to work in a dynamic and innovative environment
- Be part of a global team driving the energy transition
About the Company
Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today's challenges while accelerating the shift to a clean, electrified future. Leveraging Data, AI, and real-time decision-making we turn energy complexity into growth opportunities for our partners.
By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable and affordable.
With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.
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